Consumer panel slaps textile dealer with fine of ₹36,500 for selling defective sari

The Ernakulam Regional Consumer Dispute Correction Commission slapped a textile seller with a fine of 36,500 ₹ to sell a flawed yellow that became colorless in the first use and thus causing emotional distress and embarrassment to the petition’s petition.

DB Binu, President and members of the commission consisting of Ramachandran V. Ramachandran and Sreevidhia TN, by a Joseph Niclavose IHA Designs Pvt. Ltd. Alappuzha.

On January 21, 2024, the petition bought 14 yellows of 89.199 for his wife and relatives for a participation function. However, Sari, who cost 16,500 worn by the wife of the petition, became colorless in the first use during the function. The complainant approached the other parties, but was allegedly met with rude behavior and refused to replace the defective Sari or repayment. A legal notification remained unanswered. As a result, the petition owner sought 1,41 Lakh compensation to the commission.

However, it could not file the other party versions. The Commission observed that a service provider means a settled position to mean an implied acceptance of the allegations when he did not respond to legitimate complaints despite notification or did not participate in the proceedings. “The flawed nature of the product and the behavior of the other parties subsequently underestimate behavior, unfair trade practices, lack of services and lack of professionalism.”

Combined with the disdain of the refusal to accept the complaint, the refusal to accept the complaint, he observed that not only the lack of accountability, but also the basic consumer dignity. The Commission complains that goes far beyond the monetary loss and cannot ignore the emotional pain experienced by her family.

Later, the other side was asked to repay it to the defective yellow cost, 15,000 as compensation for mental pain, financial loss and discomfort and to 5,000 ₹ 5,000 towards the cost of legal transactions.