Businesswoman who flew to Lithuania for a £7,000 face and necklift to ‘feel younger’ says she was left scarred and with hearing loss and a ‘lopsided’ mouth

A woman who flew to Lithuania for a £7,000 face and neck lift to ‘feel younger’ claims it left her with hearing loss and a ‘crooked’ mouth.

Angela Paterson, 48, saved for two years and spent more than £8,000 for a facelift, neck lift and upper blepharoplasty in Kaunas, including flights, accommodation and pet grooming costs.

However, he claimed he suffered hearing loss after the surgery and his mouth looked ‘crooked’.

14 months after recovery, Angela said she still has scarring on her neck, her ‘eyeball’ from tight stitches and permanent hearing loss in one ear.

He will fly to Türkiye next month for revision surgery to correct his neck and eye, and says the surgery and travel costs will cost more than £7,000.

Tattoo artist Angela, from Kilmarnock, Ayrshire, Scotland, said: ‘My confidence levels and mental health have hit rock bottom because of all this.

‘It’s really traumatic. I don’t go out anymore. I wanted to have this done to feel more confident, younger and better.

‘I had to look at myself and say, ‘I’m not happy with this.’ ‘This has had a serious impact on my mental health.’

14 months after recovery, Angela said she still has scarring on her neck, her ‘eyeball’ from tight stitches and permanent hearing loss in one ear.

He will fly to Türkiye next month for revision surgery to correct his neck and eye, and says the surgery and travel costs will cost more than £7,000.

Angela flew to Kaunas and underwent a facelift, neck lift and upper blepharoplasty at the Nordesthetics Clinic in September 2024.

He believed that he was in safe hands, having seen positive reviews about the clinic and having previously had successful surgeries in Türkiye.

He said: ‘I love Türkiye for surgery but I’ve heard great things about Lithuania and the flight was only two and a half hours so it felt a little easier post-op.

‘I had no worries then. As far as I knew, I was going to a reputable company.’

Following the surgery, Angela claimed she suffered hearing loss and noticed her mouth was unbalanced.

‘The right side of my mouth lifted up and the left side drooped down,’ he said.

He says he expressed these concerns the morning after the surgery, but the clinic had no record of this.

He stayed in the Baltic country for another six days before flying home.

A month later, Angela told the clinic that her recovery was going ‘fine’ but highlighted swelling around her jaw and a slurred voice caused by her uneven mouth.

The clinic assured me that problems were normal during the recovery phase.

She also expressed concern about a potential infection at the incision site, but was told the incision was not infected.

Months later and still dealing with a distinctive scar under her chin that was visible when she spoke, Angela began to become ‘really worried’ about the lasting effects.

He was also alarmed by scarring on his neck, eye swelling which he said was caused by tight stitches, permanent hearing loss in one ear and visible platysma bands.

He added that his unsteady mouth had relaxed but was still visible when he spoke.

She continued: ‘I have lumps and bumps all over my neck. I have a large scar under my chin that is noticeable when I talk. ‘I was wearing a wig to cover the damage.’

Six months after the surgery, the clinic offered Angela revision surgery to repair the scars for £600.

He had seen positive reviews about the clinic and believed that he was in safe hands, having previously undergone successful surgeries in Türkiye.

He was also alarmed by the scar on his neck, a sunken eye socket that he said was caused by tight stitches, permanent hearing loss in one ear and visible platysma bands.

Six months after surgery, the clinic offered Angela a revision surgery of her scars for £600

He will travel to Türkiye in five weeks to repair his platysma bands, have temple surgery on his eye, and ‘fix’ the scars and swelling on his neck.

But he claims surgeons in the UK and Türkiye insisted his skin was inadequate for revision surgery, steroid injections and Co2 laser treatment, making the total cost at least £3,000.

She filed a formal complaint with the clinic in Lithuania in July 2025, but the clinic said it had provided “no new evidence” to support her claims.

He was offered another revision surgery three months later at a cost of £600, but he said he could no longer afford the travel costs by then as his insurance had run out.

Angela said she sought legal advice but British lawyers refused to take on the case because she had surgery in Lithuania.

He said: ‘When you look into medical negligence abroad you get a lot of lawyers but when you phone them and mention Lithuania they say it’s outside our jurisdiction.

‘Yes, I decided to go abroad. I understand that and people will say it was my decision.

‘But the point I have to make to people is that a court in Lithuania will not represent you. They would do this in Türkiye. I didn’t know this before I came out.

‘[To fight the case] ‘I’ll have to pay thousands upon thousands upfront to a Lithuanian lawyer, probably more than the surgery itself.’

In five weeks, he will go to Türkiye to have his platysma bands repaired, to have temple surgery on his eye, and to ‘fix’ the scars and swelling on his neck.

The surgery will cost £6,500, but he also had to pay £443 on flights and £350 for pet care.

A Nordestetik spokesman said: ‘All patients, including Ms Paterson, are informed of the risks and possible complications before surgery and confirm in writing that they are aware of these risks.

‘Post-operative scarring is one of the complications that Mrs Paterson was made aware of before the surgery.

‘This complication arises from the body’s response to surgery and can be affected by different aspects of the patient’s physique that could not be determined before surgery.

‘As the surgery performed on Ms Paterson was in accordance with all medical standards, this complication is considered to be a risk of which the patient was informed in advance.

‘He was also informed that the scar could potentially require revision surgery and the clinic recommended this surgery after an appropriate scar healing period.’