Ukrainian grandmother, 78, refused boarding on UK-bound flight from Poland over eVisa issues
.jpeg?trim=376%2C0%2C157%2C0&width=1200&height=800&crop=1200%3A800&w=780&resize=780,470&ssl=1 "Ukrainian grandmother, 78, refused boarding on UK-bound flight from Poland over eVisa issues")
A 78 -year -old Ukrainian grandmother was stranded at Krakov Airport after refusing to go to the UK on a flight to Evisa.
Liudmyla Karpenko was traveling to visit his daughter in Eastern Midlands, and before Krakov came to the airport, he spent 25 hours on a bus from Kiev. Since there was a problem that would not connect to the former residence permit in the electronic visa account, it was refused to take a Ryanir flight to England on June 24th.
The government carries millions of foreign nationals from physical biometric residence permits (BRPs) to electronic visas. Mrs. Karpenko, the Ministry of Interior has a visa status in the UK, but the Evisa problem was put on the flight due to the board of directly.
Maria Bondarenko, her daughter, who lives in England with her British husband, said the experience shows how difficult the new electronic visa system is for older people. He said: “We tried to connect BRP to Evisa, but we had problems with his photograph, because his eyes were closed. He sent an e -mail that said that you had to do the house office again, but in the meantime it will not affect your situation.
.jpeg)
“When my mother came to the airport, the staff continued to listen to them when they showed their e -mail from their home office. They only told them that you had a problem. We tried to look for the visa center that should help Evisa problems, but they didn’t know what to do.
“This system is very wrong especially for older people, it was difficult to log in on an online visa account for my mother. gov.ukIt’s hard for older people to do. What happens if you are without a phone? “
.jpeg)
“My mother was crying when they rejected her. Maybe she was at the check-in desk for four hours. She was also worried about a place to stay. She said she would sit at the airport and slept the night before it was on the bus. He was worried about money and I said,” No worry, we don’t have any choice to buy a hotel. ”
Fortunately, a volunteer who helped Ukrainian refugees at Krakov Airport was able to help try and connect the BRP card to his mother’s Evisa account the next day. However, Mrs. Bonderenko estimated that he had to spend extra 600-650 £ for his mother at the airport hotel, and the taxis were closed to the Extra Flight Ticket and the Consulate of England in Krakov.
In addition, a private company was forced to spend £ 16,56 on two calls on the Ukrainian Visa aid line of the government, which was operated by Teleperformance. The aid line is tagged free of charge on the government website, but may cause costs depending on where you are looking for.
Ms. Bondarenko reserved her mother on a new flight to East Midlands on June 26, but her mother had a problem again when she came to her table. The Evisa account was automatically translated into Ukraine on his phone and wanted to see the airport staff in Poland.
Mrs. Bonderenko, who supported his mother with a speaker, said, “They refused to check his status, they continued to show us in Poland.
“This heartbreaking situation emphasizes the urgent need to recognize the disproportionate effect of the home office of the home office on older and vulnerable people. Technology fails many people like Liudmy when they need it.
“The transition to Evisas undertakes a level of digital access, trust and literacy that everyone does. Even for those who can navigate the system, when mistakes occur, there is no security network. People remained in troubled, isolated and limb in despite their legal rights to return to their homes in England.”
A spokesman for the Interior Ministry said: “Although we have been ongoing for a long time not to comment on individual cases, there is free and practical support for vulnerable people who need assistance in creating a UK visa and immigration account and access to EVISAs.
“Biometric residence permits no longer apply to travel to England, but they can be used to create a Evisa account even if they are full of time.”
Ryanair said: “All passengers who require visa traveling with Ryanan should submit the right travel documents for the country of destination determined by that country. Ryanir must comply with these rules and airport agents are trained in these visa rules, but each passenger is responsible for transporting valid travel documents.
“In this case, the passenger had to issue a valid UK visa that he could not offer to the agencies at Krakow Airport, and he correctly rejected his trip. When this passenger provided the correct UK visa documents, he was allowed to travel.”
