Ukrainian grandmother, 78, stranded for two days after being refused flight to UK over eVisa issues
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A Ukrainian grandmother was stranded at Krakow Airport after giving up on the UK on Evisa problems.
78 -year -old Liudmyla Karpenko, Eastern Midlands to visit his daughter to catch a flight from Kiev to Krakow by bus by bus spent 25 hours.
However, he was not allowed to ride the Ryanir flight due to a problem in the electronic visa account, which would not connect to the old residence permit.
The government carries millions of foreign nationals from physical biometric residence permits (BRPs) to electronic visas. Mrs. Karpenko, the Ministry of Interior has a visa status in the UK, but the Evisa problem was put on the flight due to the board of directly.
Maria Bondarenko, her daughter, who lives in England with her British husband, said the experience shows how difficult the new electronic visa system is for older people.
He said: “We tried to connect BRP to Evisa, but we had problems with his photograph, because his eyes were closed. He sent an e -mail that said that you had to do the house office again, but in the meantime it will not affect your situation.
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“When my mother came to the airport, the staff continued to listen to them when they showed their e -mail from their home office. They only said ‘This is your problem.’
“Very wrong, this system, especially for elderly people. For my mother, it was really hard to log in on an online visa account. Gov.uk – It’s hard for older people to do. What happens if you are without a phone? “
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“My mother was crying when they rejected her. Maybe she was at the check-in table for four hours. She was also worried about a place to stay. She said she would sit at the airport and didn’t sleep the night before. He was worried about money and ‘No, don’t worry, we don’t have voters, we should get a hotel’.
Fortunately, a volunteer who helped Ukrainian refugees at Krakow Airport was able to help try and connect the BRP card to his mother’s Evisa account the next day. However, Mrs. Bonderenko estimated that she had to spend extra 600 £ at night at the airport hotel for her mother, and it turned out that the extra flight ticket and taxis to the Consulate of England in Krakow were closed.
In addition, the government had to spend £ 16,56 on two calls on the Ukrainian Visa aid line, which was operated by the private company Teleperformance. The aid line is tagged free of charge on the government website, but may cause costs depending on where you are looking for.
Ms. Bondarenko reserved her mother on a new flight to Eastern Midlands on June 26, but Mrs. Karpenko had a problem again when she arrived at the Check-in table. The Evisa account was automatically translated into Ukraine on his phone and wanted to see the airport staff in Poland.
Mrs. Bonderenko, who supported her mother with a speaker, refused to check her status, continued to say, ‘Show us in Poland’. They refused to talk to me. They finally found a girl who could understand Ukrainian and finally said it was good. ”
Andreea Dumitracha, a campaign in the 3 million groups of rights that support EU citizens in the UK, said: “This heartbreaking situation emphasizes the need to recognize the disproportionate impact of the home office on older and vulnerable people. Technology fails many people like Liudmy when they need it.
“The transition to Evisas undertakes a level of digital access, trust and literacy that everyone does. Even for those who can navigate the system, when mistakes occur, there is no security network. People remained in troubled, isolated and limb in despite their legal rights to return to their homes in England.”
A spokesman for the Interior Ministry said: “Although we have been ongoing for a long time not to comment on individual cases, there is free and practical support for vulnerable people who need assistance in creating a UK visa and immigration account and access to EVISAs.
“Biometric residence permits no longer apply to travel to England, but they can be used to create a Evisa account even if they are full of time.”
A Ryanir spokesman said: “All passengers who require visa traveling with Ryanan should offer the right travel documents for the country of destination determined by that country. Ryanir must comply with these rules and airport agents are trained in these visa rules, but each passenger is responsible for carrying valid travel documents.
“In this case, the passenger had to issue a valid UK visa that he could not offer to the agencies at Krakow Airport, and he correctly rejected his trip. When this passenger provided the correct UK visa documents, he was allowed to travel.”
