Lloyds Bank update if you missed out on bonus payments | Personal Finance | Finance
Lloyds Bank has provided an update on the bonus payment schedule. Until recently the group was offering a £200 bonus to those who transferred their current accounts to them.
You can claim bonus money when you switch to a new Club Lloyds or Premier Account. There were other qualification rules that had to be met. Once you have completed all the necessary transactions, the bonus payment will be paid as a cash credit to your new account.
The deadline to start your migration to qualify for the bonus was last month. However, one customer who missed the deadline asked if they would still be eligible given their specific situation.
Posting on social media, the person explained: “I opened a new account within the £200 switching bonus period but it opened the account and did not offer access to the switching service. Can I resolve this in branch?”
You can only benefit from the offer if you opened your account in branch, online or by phone after September 16, 2025. The deadline to receive your migration request was December 17th.
Lloyds Bank responded and asked the customer to explain how they changed their accounts. It read: “Did you monitor the transition process from an outside bank?”
To qualify for the £200 bonus, you needed to make a full switch, including closing your old account using the Current Account Switching Service. Your switch had to include at least three active direct debits from the old account.
Direct debits set up after your migration starts or other automatic payments, such as recurring orders or recurring card payments, won’t be counted. Responding to Lloyds, the customer said they went through the “online process” and received a welcome email from Lloyds with details of their new account.
The person asked if they could call Lloyds or use the live chat function to discuss the issue. When asked what type of account they had opened, the person said they had switched to a Club Lloyds current account.
‘Please send us a message’
Given these details from the customer, Lloyds said: “If you have signed up to our mobile banking app, please send us a message via the app and one of our messaging team advisors will investigate this for you.” The bank announced a three-step process for sending messages.
If you want to send a message through the app, you must open the app, tap the search icon and then select ‘Send us a message 24/7’.
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