Instagram wrongly says some users breached child sex abuse rules

Instagram users, the BBC, the child’s sexual exploitation of the rules of violating the wrong way to violate the accounts of the prohibition of their accounts that the “extreme stress” told.

The BBC is in contact with three people who say that their accounts have been permanently disabled by the parent META, but for their cases to be restored shortly after emphasizing journalists.

“I lost endless hours of sleep, I felt isolated. It was terrible, I’m not talking about such an accusation in my head.”

Meta refused to comment.

BBC News contacted more than 100 people who claim to have been wrongly banned by Meta.

Some talk about the loss of earnings after being locked on the work pages, while others emphasize the pain of not accessing paintings and memories for years. Many of them point to their impact on their mental health.

More than 27,000 people signed a petition accusing the Meta’s moderation system, reinforced with artificial intelligence (AI) to prohibit accounts wrongly and to have an objection process that is not suitable for the purpose.

Thousands of people have published on the Reddit forums dedicated to the issue and many users on social media.

Meta before He accepted a problem with Facebook groups However, he rejected that his platforms were more widely affected.

The BBC changed the names of people in this piece to protect their identity.

David from Aberdeen in Scotland was suspended from Instagram on 4 June. I was told that Meta did not follow community standards Child sexual exploitation, abuse and nudity.

He appealed that day and then permanently disabled on Instagram and related Facebook and Facebook Messenger accounts.

David found a Reddit thread, where many of them reported that they were wrongly prohibited for child sexual exploitation.

“We lost years of memories, photos, photos and publications in my case – because of a completely ugly and vile accusation.”

He said that Meta was “a shame”, and that there are answers to AI and sisters to questions. He still has no idea why his account is banned.

“I felt endless sleep hours, extreme stress, isolated. It was terrible, I’m not talking about such an accusation on my head.

“Although you can talk to people in Reddit, it is difficult to talk to a family member or a colleague. They don’t know the context of a prohibition wave.”

On July 3, the BBC raised Meta as one of the few people claiming that the child was wrong for sexual exploitation. His account was restored in a few hours.

In a message sent to DAVID and seen by the BBC, the technology giant said: “We are sorry to misunderstand this and you haven’t been able to use Instagram for a while. Sometimes we need to take action to keep our community safe.”

“A big weight from my shoulders, David David said.

On June 6, Faisal was banned from Instagram on allegations of sexual exploitation and suspended his Facebook account like David.

Student from London began a career in creative arts, and when he was suspended, he began to make money through commissions on the Instagram page. He objected after he felt that he was not doing anything wrong, and then the account was banned after a few minutes.

“I don’t know what to do and I’m really sorry.

“[Meta] He wrongly blames me with a crime I never did, which damages my mental situation and health, which made me a pure isolation for last month. ”

The case grew up on July 3 with the BBC with meta. About five hours later, his accounts were restored. David, who apologized to Meta, received the same e -mail.

After hearing the news to the BBC News, he said he was “quite relieved.” “Now I’m trying to limit my time on Instagram.”

Faisal said he was upset about the incident and that he was worried that the ban on account may arise if any background control is done.

A third user Salim told BBC News that he was wrongly banned for violations of child sexual exploitation.

He emphasized the case to the journalists, and that the objections were “largely ignored”, that business accounts are affected and AI label ordinary people as guilty abuses “.

Almost a week after prohibited, Instagram and Facebook accounts were restored.

When asked by the BBC News, he refused to comment on Meta, David, Faisal and Salim cases and did not answer questions about whether he had a problem of misconducting and accusing children’s abuse crimes.

But it appears somewhere in the world, but it acknowledged that it was a wider problem.

BBC, South Korea, the National Assembly in the National Assembly of the Science, Lice, Publication and Communication Committee President said last month. Meta accepted the possibility of wrong suspension For people in his country.

Dr Carolina, a blogger and researcher at the moderation of social media at the University of Northumbria, said that it was hard to know what the root of the problem is because it is not open to Meta.

However, he argued that this could be due to the recent changes in the statements of some community guidelines and the lack of an ongoing applicable objection process.

“The commodity usually does not explain what’s going on.

In a previous statement, Meta said, “We are taking action in accounts that violate our policies, and people may object if they think that we have made a mistake.”

In partnership with all major technology companies, Meta has been under pressure from regulators and authorities in recent years to make their platforms safe areas.

Meta, BBC, to find and remove accounts that violate the rules of the human and technology combination of the use of a combination of the incorrect account suspension, he said he was not aware of an increase.

Meta tells her child’s sexual exploitation policy Children and art are related to “non -real depictions with human similarity”, such as content or fictional characters produced by artificial intelligence.

Meta also told BBC a few weeks ago Uses technology to describe potentially suspicious behaviorsAdult accounts reported by young accounts or adults looking for “harmful” terms over and over again.

When Meta realizes the “visible child exploitation”, he reported that he reported this to the National Lost and Abuse Children Center in the United States (NCMEC). NCMEC told BBC News that all these reports are available for law enforcement forces around the world.