Navitaire outage briefly jolts IndiGo, Akasa, AIX check-ins

A technical issue affected the Navitaire platform, which many airlines use to manage reservations, check-in services and departure control systems. One person stated that the outage first affected airlines in the Asia-Pacific region, then affected some airlines in Europe, and asked to remain anonymous because the issue is under investigation.

“The software company’s server was down from 6.45 to 7.28 this morning, affecting check-in services at airlines and airports in India. A similar glitch was noticed around 8.10 in the morning. Operations returned to normal after 8.25. No other disruption was reported in the last few hours. The system remains stable,” said an airport official, who wished to remain anonymous.

Vivek Kumar, a passenger on an Air India Express flight from Ranchi, said on LinkedIn: “Passengers were unable to complete online check-in; airport check-in counters were not working and entry into the terminal was stopped. Everyone was waiting outside with no clear timeline for resolution.”

A representative of an airline briefly affected by disruptions in passenger check-in service confirmed the outage and time stamps.

The second person said operations have now returned to normal and are under observation.

Navitaire’s website lists IndiGo, Air India Express, Akasa Air and SpiceJet among its Indian customers. Minneapolis-based Navitaire is a subsidiary of Amadeus and provides technology services to more than 60 airlines and rail companies.

an official Akasa Air, which requested anonymity, said the airline’s operations were not affected. IndiGo officials said the systems were repaired within “half an hour” and operations continued normally. There were no cancellations or delays.

problem solved

An Air India Express official said their web check-in facility was working and their operations were not affected.

An airline official said, “There were short-term problems at the passenger check-in counters at the airports. However, this problem was resolved. No flights were delayed.”

Full-service carrier Air India did not face any disruption due to the airline not using Navitaire software.

Emails sent to IndiGo, Air India Express, Akasa Air, SpiceJet and Navitaire sought official comment on the outage and did not receive a response by the time this story was published.

In July 2024, a major technology glitch caused worldwide travel chaos; Banking and health services were also hit hard. Flights were suspended due to IT outage; This flaw caused many computers to show a blue error screen.

This was later attributed to cybersecurity firm CrowdStrike updating its antivirus software designed to protect Microsoft Windows devices from malicious attacks. According to data analytics firm Curium, during a 72-hour period (during the July 2024 outage) 16,896 flights were canceled out of 411,009 scheduled passenger flights worldwide; This represents more than 4% of global flights. This cancellation rate was double the previous week, at 1.9%.

In December 2025, some Indian airlines reported a software glitch in their systems that caused problems with passenger check-in services. Air India had published a post on December 2 on