Motorola Expands After Sales Network with Free Doorstep Service
Motorola announced the launch of its next-generation after-sales support ecosystem in India; This ecosystem reinforces its customer-first philosophy and long-term commitment to accessible, reliable and proactive service. Under the initiative, the company will organize a Nationwide Monthly Service Camp at authorized service centers and collection points on a specific day of every month, starting from February 28, 2026.
Through this monthly service connection program, customers will have access to a number of benefits, including zero labor fees, no inspection or diagnostic fees, free software updates, free device cleaning and sanitation, and a basic device health check. The company also offers a 10 percent discount on accessories and a 10 percent discount on spare parts throughout the camp, making routine device maintenance more affordable and convenient. The initiative is designed to not only meet service needs but also serve as a structured customer engagement platform aimed at building stronger long-term relationships through proactive care and personalized interactions.
To further enhance convenience, Motorola also offers a free pickup and drop-off service for select devices. Under this program, authorized representatives will pick up devices directly from customers’ homes, perform repairs at authorized service centers and return them after completion. The free doorstep service will be available to customers using Motorola Signature, Edge and Razr series smartphones. Service requests can be submitted via the company’s official support platform or email, ensuring a seamless and hassle-free experience.
The expanded aftermarket ecosystem is built on a technology-driven foundation that combines AI-powered digital tools with a comprehensive physical service network. At the core of this digital framework is a comprehensive self-service platform powered by the Device Assistance app, Software Patching tool, Intelligent Voice Assistance, Moli, Motorola’s AI chatbot, and an integrated e-support portal. Customers can access multilingual help around the clock via WhatsApp, web and device interfaces. With this approach, Motorola aims to proactively resolve issues, minimize device downtime, and deliver a smoother and faster support journey.
Beyond digital integration, the company also focuses on increasing transparency and consistency across all service touchpoints. Customers will benefit from structured service workflows, simplified digital check-ins, real-time service updates and streamlined hub processes. The goal is to reduce wait time, improve clarity and deliver a higher quality and predictable service experience between locations.
Motorola plans to expand its nationwide service network to more than 1,200 touchpoints by the end of FY26-27, more than doubling its service footprint in one year. The company has also strengthened regional distribution centres, improved spare parts availability and reduced repair turnaround time in Tier 1, Tier 2 and Tier 3 markets, as well as in metro cities. The expansion reflects a strategic effort to make after-sales support more accessible and reliable for customers across India.
According to IDC’s Q3 25 Report, Motorola recorded the highest annual growth in the industry at 52.4 percent and achieved a market share of 8.3 percent; This signaled strong momentum and increasing consumer confidence in the country.
Commenting on the initiative, TM Narasimhan, Managing Director, Motorola India, said that the company’s commitment to customers extends well beyond the point of purchase. He stated that the Nationwide Monthly Service Camp and Free Doorstep Maintenance Service are designed to create a comprehensive, proactive and accessible after-sales ecosystem. By combining AI-powered service tools, a rapidly expanding physical network and meaningful engagement initiatives, the brand aims to deliver a seamless ownership experience while strengthening long-term customer trust, he said.
With continued investments in service infrastructure, digital innovation and expansion across the country, Motorola said it remains focused on providing reliable, accessible and best-in-class after-sales experiences to customers in India.
