Uber Eats offers return pickup for retail app purchases
An Uber Eats delivery driver is seen in Krakow, Poland, on August 21, 2025.
Jakub Porzycki | Nurfoto | Getty Images
Returning packages is a pain. Uber He says he can fix this.
Uber Eats announced fallback feature The app, which allows customers to do everything from their phone on Friday, allows a courier to pick up and return items purchased from retailers through the app for a fee.
“In a first for the on-demand delivery industry, customers will now be able to return eligible retail items purchased on Uber Eats and receive an instant refund,” the announcement said.
The launch will be available to retailers on Uber Eats. Best Buy, Dick’s Sporting Goods And petco. Refunds will be processed when the courier receives the returned item; this must cost at least $20.
Customers can return the products themselves to avoid shipping charges, which are calculated based on the driver’s time and distance.
Originally a ride-hailing app only, Uber has seen its success grow since entering the delivery space.
Uber in the last quarter of fiscal 2025 Delivery revenue $4.9 billionincreased by 30% year on year.
Returns for online purchases have been a growing problem for years, frustrating retailers and customers alike.
In a recent survey of 1,000 people who returned online in the past year, a third said printing labels and finding packaging was stressful, according to post-purchase platform Route. Waiting for a refund was the top point of return stress for 43% of respondents.
To facilitate the process for customers, Amazon Accepts returns from retailers including Whole Foods, Staples and. Kohl’s.
Uber CourierPreviously known as Uber Connect, there has been an option to return prepaid and sealed packages since 2023. Thanks to the new return feature, unpackaged products will be brought back to the retailer instead of leaving them at the post office. POWER SUPPLY or Fedex.
