The most complained-about mobile providers revealed
Talktalk once again emerged as the leading source of customer complaints of the most attracted the most of the wide band consumers in the latest of Offom figures.
The three -month report of the regulator emphasized O2, Three and ID Mobile as the most complained mobile providers.
On the contrary, Plusnet produces the least complaint among large band providers, while EE, Sky Mobile, Tesco Mobile and Vodafone were praised as the least problematic mobile networks.
Ofcom, O2’s broad band customers first expressed concerns about how to deal with the complaints, whereas three customers invoicing, pricing and fees of the most frequently stated problems.
In the fixed line industry, both EE and Talktalk suffered the most complaints and received at least the public warehouse.
For Pay-TV, Virgin Media has created a sharp contrast with Sky and Talktalk, which informs its customers the greatest satisfaction with its services.
Ofcom regularly publishes these reports to provide transparency about consumer experiences among the main communication providers of the UK.
The figures include complaints received by OCOM from January to March.
The regulator remained similar to the previous quarter, but complaints about fixed wide band and payment TV have increased.
Ofcom said that consumers have compiled and published the figures to help them to see how their provinces have performed in relation to others and to select a new provider if they think of transition.
An ofcom spokesman said: “In general, it is positive to see stable complaints.
“However, this does not mean that telecom companies can lean back when it comes to customer service. Some providers have seen complaints about them, so we want to see more improvements.”
A Talktalk spokesman said: “We were very disappointed with this last report and we are working hard to improve how we deal with customer complaints and reduce the need for them in the first place.
“We continue to invest in a series of projects that focus on our customers, offer better tools to our facade colleagues to understand problems and develop our way of communicating with our customers. We believe that these efforts will be reflected in future reports.”
A Virgin Media O2 spokesman: ız Six months after drawing a line in the sand and deciding to improve our customer service, these data from the regulator show real green exiles with general complaints annually in the first quarter of 2025.
“Our recent figures are more powerful by drawing a more powerful picture to us, increasing investment, simplification, increase and permanent pain points, our strategy gives confidence that our customers make a real and concrete difference in improving the experience of our customers. We will continue to make progress and make it good.”
Max Beckett, a telecoms spokesman at Uswitch, said, “Discontinations continue to be one of the key driving forces for broadband complaints, and most of our lives are based on a stable connection for work, education and leisure time, providers should take it correctly and keep customers up to date during any deduction.
“As large providers such as CT, EE and Plusnet explain higher contract price increases for new customers, the pressure of providing good value and satisfaction to its customers continues.
