AI now threatens a booming corner of tech hiring
At least three Global Talent Center (GCCS) is expected to decrease due to the number of personnel requirements for specific roles. Two of them added that the number of employees would stop defining the size of a GCC.
“When artificial intelligence arrives, we will not even talk about the number of people, because this may not be the right metric that a GCC will be compared,” he said.
“It can be a fair summary”, according to Thryve’s Srinivasan, GCC recruitment will be less than previously foreseen. ”Today (work for the parent) is done by 2,000 people as we speak, let’s say.
Expectation may cause problems for engineers who graduated from colleges next year, as GCCs grow and offer more fat salary checks. At that time, the country’s biggest information technology (IT) services companies hire less people. According to the Industrial Lobby National Software and Service Companies Association (NASCOM), India’s $ 283 billion CT industry employs approximately 5.8 million people and GCCs are almost one -third of the number of personnel and at least 64.6 billion dollars in export revenue.
Srinivasan does not foresee emergency business cuts due to AI and expects to increase investments in GCC. Currently, Thryve includes AI for the parent company in various internal and customer use for each doctor, from customer billing to the parent company, to customizing patient data for each doctor.
Thryve is the GCC of Pennsylvania -based Highmark Health, a health care and financing company, and employs 3,600 people in Chennai and Haydarabad. Highmark Health ended with an income of $ 29.4 billion.
Focus on skills
A senior executive in a second GCC said that AI has led to a change of recruitment towards more skill -related roles.
Walmart Inc. Surresh Kumar, Global Chief Technology Officer and Head Development Officer, said, “We are looking at things like the skill set, data science, people with skills to help us accelerate, and therefore it was much more for the skill sets we need to recruit.”
Kumar, “Does this mean consolidation or less people hire? He said. “We can decrease especially in regions. We can increase especially in areas.”
Walmart, the world’s largest retailer, founded GCC in Bengaluru last December. Since then, he has expanded to Chennai with an office of 4,500 people. MINT could not determine the total number of GCC staff and Walmart refused to comment.
However, the retailer, whose revenues increased by 5% last year, rose to $ 681 billion due to the US business and dismissed approximately 1,500 of its staff, including technology -oriented ones in India.
Tesco said that India could remain stagnant because of the GCC AI.
Tesco India’s General Manager Sumit Mitra said, “It is no longer related to the number of headcounts. This is a skill count game, that is, the skill and ability we build. Mint This is March. “It depends on what talent I create, what to get from outside and what I need to grow from inside. Very difficult for the sapling to detect.”
The British retailer reported 69.9 billion GB ($ 93.4 billion) revenue in the last financial year. Budapest employs the GCCs in Bengaluru, Scotland and Ireland up to 8,000 people with approximately 2.3% of the 338,000 labor force. The largest Indian center uses two -thirds of the entire GCC labor force.
Cost Pressures
“GCCs, which function as cost centers for businesses, will be under pressure because of the adoption of Gen Ai,” Kotak Corporate Saluja, Sathishkumar S and Vamshi Krishna, “GCCs, which function as cost centers for business,”. He said.
This means that parent companies can use GCCs because they can use the ordinary back -end technology business instead of hiring people.
Large companies employ consultancy firms such as Ansr or as a business partner with CT Services providers in India, under ownership, production-transfer (BOT) model, to adjust and operate for a fixed time before the ownership is transferred to them.
Kotak Corporate Stocks’analysts said that these outsourcing users, who are partners with GCCs, are ready to win AI pressure. “Unlike the personnel, system integrators that provide solutions to businesses are strategically more important and positioned better.”
Homegrown technology service providers double their partnership with GCCs. Mint On August 15, medium -sized IT services such as MPHASİS LTD and Hexaware Technologies LTD reported that large companies have invested in consulting companies that help large companies to establish GCCs in India.
On July 10, Mphasis invested 26% of AOKAH, a US -based GCC consulting company. Similarly, Hexaware Technologies acquired SMC Squared, another GCC consulting company on July 17, for $ 120 million.
The opportunity to carry out these GCCs of boutique consultancy firms is very large. Haydarabad has about 355, while 875 of India have more than 1,760 GCC in Bengaluru.
Nasscom estimates that the number of GCCs in India will rise to 2,200 by March 2030 and the market size is 105 billion dollars.
In the meantime, InfoS LTD, HCL Technologies Ltd, Wipro Ltd, Tech Mahindra Ltd and LIMINDree LTD, including the country’s best IT Outsourcing for the last two years have been building independent GCC units.
