The best and worst performing water companies revealed by watchdog
The complaints made to the customer guard dog rose to the highest level of nine years after the steep invoice increases since the privatization of the industry.
Consumer Water Council (CCW), complaints from home customers in England and Wales, in 2023-24 years from 7.977 to 8,235 percent increased from 8,235, and almost a decade increased the most complaints, he said.
The increase in complaints occurred directly in the total number of complaints against water companies, despite the eight percent decrease – from 222,956 to 205,853.
Customers should give water companies two chances to solve a problem, then upgrade to CCW for review.
CCW, Thames Water, Yorkshire Su, South West Water, Affinity Water and Ses Water called the poorest performance companies based on last year’s complaints.
However, Wessex Water, Portsmouth Water and Bristol Water overcome the rankings.
Billing problems, 63 percent of the complaints against water companies and 66 percent of those who rise to CCW constituted most of the complaints.
Among those related to CCW, a 138 percent increase in complaints about the scale of invoice increases, the number of people who said they could not meet higher accusations increased by 39 percent.
Since the privatization process announced in January, the Spike has been monitoring the largest one -year increase since the privatization process, which increases the average home water and sewage invoice more than 600 £ per year.
However, since April, households have come to the fore with an average increase of £ 86 or 20 percent since April with smaller percentage increases in each of the next year.
In inflation, which is added to the invoices every year, factoring increased by 2025-26 in the average invoice or 26 percent.
On the other hand, he promised to offer a five -year record investment package to develop sector services and to clean rivers, rivers and seas.
The CCW also reported that there is a significant increase in complaints about smart meter installations with 48 percent increase compared to the previous year.
The complaints filed by CCW about environmental problems decreased by 31 percent, while the pollution anger caused by storm overflowing continued, they remained well above the previous levels.
CCW General Manager Mike Keil, CCW, although it is encouraging to see complaints to the fall of water companies, more households are turning to CCW for more help than any point of any point of the last nine years, CCW General Manager Mike Keil.
“Invoices continue to be the biggest concern for household peoples, and we can see that the unprecedented price increases of April are already damaging many people.
“More clear communication than companies can help customers to understand how their money is spent and what support is available if they are struggling.
“Seeing is to believe: If people pay more for their waters, they need to see real improvements in the services they receive.”
Water UK spokesman, representing companies, said: “In general, a decrease of 8 percent was solved more in the first attempt, and the decline in complaints, including 31 percent less about pollution, shows that companies have made progress for customers.
“The increases to the Water Consumer Council this year reflect concerns about higher bills to end the sewers entering our rivers and seas, which are necessary to secure our water resources and to support economic growth.
Uz We know that Bill increases are never welcome and they are difficult for many households. So water companies are more than 4.1 billion financial support in the next five years than to double their current aid.
“The industry is determined to improve communication with customers and clearly show how their money is used to ensure the improvements they expect.”
The latest complaint figures are followed by the regulator, who states that two British water firms will have to pay the enforcement package more than £ more than £ more than £ more than £ £ more than £ £ £.
Ofwat, Anglian Water and South West water storm overflow and sewage networks are “unacceptable”, he said.
