Anger and confusion as Meta overturns more Instagram account bans

Instagram users told BBC because of their confusion, fear and anger after suspending their accounts, because the parent company was accused of violating the rules of sexual abuse of the platform by the PLAIN META.

For months, tens of thousands of people around the world complain that Meta accidentally banned Instagram and Facebook accounts.

The child says that they are accused of violating site rules, including sexual exploitation.

More than 500 contacted the BBC to say that they lost their beloved photos and that businesses have risen – some of them talk about the deep personal transition they receive, including concerns that the police may be involved.

Meta accepted a problem with the incorrect prohibition of Facebook groups in JuneHowever, he rejected a wider problem in Facebook or Instagram.

When the BBC raised individual cases with it, he repeatedly rejected to comment on the problems faced by its users.

Here are some stories that users share with BBC News.

26 -year -old Yassmine Boussihmed of the Netherlands built an Instagram profile for the boutique dress shop in Eindhoven.

Banned in April account integrity. More than 5,000 followers went suddenly. He lost his customers and was ruined.

“I put all my confidence in social media and helped me grow, but it disappointed me.” He said.

This week, Instagram accounts were restored after sending questions to Meta’s press office about the BBC case.

“I’m very grateful,” he said in a tear.

Five minutes later, personal Instagram was suspended again – but the dress shop account remained.

Lucia is not a real name, but a 21 -year -old woman from Austin, Texas.

It has been suspended from Instagram for a little more than two weeks because it violated Meta’s Children’s Sexual exploitation (ÖAM), abuse and nudity policy.

As in all other cases, the Post has violated the rules of the platform.

This was wondering that a picture of him and his 21 -year -old friend wearing a bikini tops somehow triggered the moderation tools of artificial intelligence.

He also uses his account to interact with under the age of 18, such as sending reel to his sister.

“It is very uncomfortable to make such a disgusting accusation.” He said.

He continued: “Considering that I am a lawyer in justice and that I am an advocate on behalf of children, I was horrified because I knew I didn’t and was suspended for something I would never do.”

About seven hours after emphasizing the BBC’s case of Lucia’s Press Office of Lucia’s Press Office, the account was restored without any explanation.

More than 36,000 people signed a petition accusing the Meta of misrepresenting; Thousands of people are on the Reddit forums or on social media.

Central accusations – Meta’s artificial intelligence unfairly forbids people, and technology is used to cope with objections. The only way to talk to a person Payment for meta confirmedAnd even then many of them are angry.

Meta did not comment on these claims. Instagram states AI is located in the center of the “Content Review Process” and meta is summarized How do technology and people push their policies?.

Duncan Edmonstone from Cheshire has four alk+ lung cancer. The 55 -year -old finds solace in his support network in private Facebook groups.

Banned for breaking for 12 days at the end of June cyber security Directives before being restored.

“Support groups have real examples that my life line and recommendations from group members make a difference in the treatment of the other patient.” He said.

He continued: “Probably in a short life to be cut, I am pleased and meaningful to help other people in that group.”

Ryan – not the real name – has been banned again from Instagram in the last few months, turned out to be and banned.

The former teacher from London was accused of violating the CSE policy and was expelled from the platform in May.

A bear was attractive. In June, the BBC realizes that a human moderator has been controlled twice and concludes that Ryan violated politics.

Then the account was suddenly restored at the end of July.

“Sorry to do it wrong,” Instagram said that he didn’t do anything wrong with a e -mail.

Ryan was confused.

“Sorry, we said to you pedophile for two months – here’s your account has returned,” “How characterized the tone of the message.

But this wasn’t the end of the story.

BBC was banned on Instagram and for the first time on Facebook after contacting Meta’s press office to ask questions about his experiences.

“I was destroyed and I don’t know what to do.”

“I can’t believe that it’s twice.”

The Facebook account returned two days later – but still blocked from Instagram.

Ryan says he feels in -depth isolated and worried that the police will “knock on the door”.

Their experiences reflect others’ Instagram users who sing to BBC “Excessive stress” of the prohibition of accounts after being accused of violating the rules of KAMS.

Although Yassmin took action on the accounts of Lucia and Ryan, Meta did not comment on BBC.

In partnership with all major technology companies, it has come under pressure to make the authorities’ platforms safer.

He said meta in July 635,000 Instagram and Facebook accounts were receiving “aggressive action” in accounts that violated their rules, including sexualized comments and abolition of children.

Meta Comprehensive policy on child sexual exploitation It has changed three times since the Boxing Day last year, and since July 17, all changes have taken place.

He did not say what effect these changes had in cases where the BBC had revealed with him.