BSNL aims to raise service quality, add customers to boost revenue: Minister
Bharat Sanchar Nigam Ltd (BSNL) aims to increase its income by 20-30% in the current financial year, even on Monday, the Minister of Communication Association, Chandra Sekhar Pemmasani, said that Elon Musk could only provide 2 million connections in India in India.
BSNL aims to increase its revenues by increasing the quality of service and expanding the customer base, but does not intend to increase tariffs to achieve its goal, Pemmasani said to journalists, a company operated by the state in New Delhi for 2025-26.
The Telekom company, which is operated by the lost state, actively launches 4G services in 100,000 towers and tries to gradually expand the tower sites to strengthen the network connection and service quality.
Pemmasani, “We want to buy the market first. We want people to experience BSNL services first,” he said. Comments of the minister come at a time when private telekom operators raised in July last year, looking at another tariff increase.
BSNL’s income from operations grew by 8% La20,841 Crore in FY25. His losses also shrink La2.247 CRORE La5,371 Crore in FY24.
According to India’s telecom regulatory authority (TRAI) data, BSNL had 90.7 million mobile subscribers as of the end of May. The company’s market share was 7.8%. Jio had 490 million customers as of the end of June, and Airtel had 362 million as of the end of March. Bharti Airtel has not yet reported their June quarter earnings.
Starlink was not seen as a threat
In the meantime, the preliminary cost for satellite communication services will be very high and Starlink could have only 2 million customers in India and may have a speed of 200 Mbps, saying that local telecom service providers. Monthly cost for Starlink will be around La3,000. “Just like setting up a DTH connection, each Starlink subscriber will require an independent satellite plate with rough cost. La30,000 pre -. Monthly fees are also around La3,000, Pem Pemmasani said, Analysts confirmed Starlink’s reports about the pricing in the country.
Starlink received a final regulatory clarity to start commercial satellite internet services in India.
GOVT Review Bsnl Strategy
On Monday, the Union Communication Minister Jyytiraditya Smindia met with Pemmasani with general managers of all BSNL’s circles (CGM). The quality of the services and the same, average income per user (ARPU) increase, expense reduction, customer complaints and corporate business focus plans to improve the same growth targets, were among the basic issues discussed by ministers and company officials.
Addressing the heads of 32 departments of BSNL, Smindia said that it is necessary to have customers’ perception of BSNL services and have a need to have a strategy of improving service quality and improving surveys. Smindia also told the authorities from the telecommunication department (DOT) to offer a business plan with a monthly income and expense target. Circle was asked to create a cross -sales and progress strategy to increase income and also serve areas where private operators did not serve.
Smindia, in his statement to journalists, “It is not important to look at the business cash flows or net profits. It is important to look at customer satisfaction. It is important to look at the growth of the customer base and to investigate the sales of products and to investigate the crossing.” He added that the same thing will increase the company’s ARPU.
BSNL’s monthly Arpu varies from the apartment to the apartment. Smindia said some circles are arpus LaWhile 40-45 La175 per month. On the other hand, he had an ARPU of India’s largest telecom operator, Jio. LaAs of the end of June 208.8, the second largest Airtel LaAs of the end of March 245.
Focused Service Quality
In particular, in the January-March quarter, BSNL published its second three-month profit after 18 years, and a milestone that argues that the ries of the state’s telecom operator may change. Nevertheless, this performance was largely directed by accounting arrangements, which is largely marked by the auditor. What helps the number of the company is a change in the sale of land, buildings and other infrastructure and how to depreciate the cost of air waves.
In the April-June quarter, BSNL increased its income by 20-30% annually (Yoy), Pemmasani, one of the things that lead to growth is that 4G is a good work and is cheaper. He also said that the problems with the batteries that give power to the telecom towers were solved.
BSNL customers often complained about call drops or not to establish a call, the government said that it has been greatly dealt with. “More than 90% of these problems have been corrected and it has been working well for the last few months, Pem said Pemmasani.
In a letter of Prime Minister Narendra Modi on June 27, the BSNL Employees’ Association said that there is a serious dissatisfaction among BSNL customers about the low quality of BSNL’s 4G services.
“Customers throughout the country have serious difficulties in voice calls and data download because of the unsatisfactory quality of 4G service.” He said. A copy of the letter was seen by Mint.
BSNL uses domestic equipment and software to use 4G and 5G services developed by TCS, Tejas Networks and Telematics Development of Telematics (CDOT) consortium.
When TCS and TEJAS are asked whether or not they have been instructed for improvement in service quality, Pemmasani said, “This is all the purpose of doing this. When you distribute the technology used by millions of customers first, everything cannot be defined. But the idea is to define and correct it quickly.”
