Commonwealth Bank uses AI bot with Australian accent to trick phone scammers
Loading
Speech boots were designed to waste the time of scammers who guided them from contacting real people. At the same time, boots will collect intelligence to help banks in front of the latest fraud trends.
“All vibe, essentially we turn the tables on scammers and use AI to fight against them, Jame said James Roberts, General Manager of Commank’s group fraud. “Every minute a scammer talks to one of the boats that no other Australian is defrauded,” he said.
Professor Dali Kaafar, General Manager and Founder Apate.aiHe explained that the company has been working with TelCo providers to operate the private phone numbers network and created a “honey pot” – in strategic places placed the lists of false names and real phone numbers, “designed to be discovered and targeted by scammers”.
Although Bots will lead to lists created by Auto-Dialler programs used by scam call centers for Australians, it is designed to mimic tones, tones and accents to avoid computer-based detection.
Loading
Kaafar said, “Bots are uniquely prepared with different identities in terms of gender, age, tone and cultural nuance and finely adjusted with Australian slang and humor to improve realism.”
Beyond the disruption of the efficiency of defrauding operations and wasting their time, the wider purpose of the boat program is to gather intelligence in order to intervene and prevent suspicious payments when the crooks work and new cons.
Commbank will receive real -time insight and include them in the efforts to prevent internal fraud, while Roberts said that the bank will share intelligence with a wider banking industry.
“We are trying to make Australia a more difficult and even hardest target for fraudsters, Rob Roberts said. “We know that a single organization or sector cannot solve it alone. Therefore, it is very important to cooperate to disrupt fraudulent operations among sectors,” he said.
Commbank’s partnership Apate.ai The last of the wave of a bank that wants to use artificial intelligence to combat Smamming. In May, Westpac announced an AI -backed call assistant to combine calls between customers and call center operators to describe fraud indicators.
Morgan Stanley Research, which was released on Tuesday, directed Commank’s banking sector to use AI, while other players such as Westpac and NAB have touched the technology for tasks such as lowering costs, increasing products and increasing customer participation.
In the Business Briefing Bulletin, great stories offer special scope and expert opinion. Sign up for getting every morning on weekdays.
