Customers of three UK banks report being able to see other people’s accounts on app | Banking
Some customers of Lloyds, Halifax and Bank of Scotland were able to view other customers’ bank accounts when they logged into their apps on Thursday morning.
Customers reported difficulty logging into their bank accounts and, in some cases, were able to view account details and transactions that did not belong to them.
a woman he told the BBC Within a 20-minute period he was able to view the accounts of six different users on the Bank of Scotland app, including some national insurance numbers.
He could see benefit payments from the Department for Work and Pensions, which used recipients’ national insurance numbers as payment references. He also saw mention of Waitrose transactions, despite not living near a store.
While a Lloyds Banking Group spokesman apologized and said the incident was quickly resolved, customers reported that they were still having difficulty logging into their bank accounts.
Consumer champion Martin Lewis said in a Facebook post that people were messaging about “showing other people’s transactions”.
In response, the founder of MoneySavingExpert was inundated with nearly 2,000 comments from concerned bank customers. They reported being able to see other people’s names and transactions, and some said they feared they were being hacked.
In a post, Shirley Finlayson said that when she logged into the Bank of Scotland app, she saw “a large number of transactions, one of which dates back to 2024, showing full details of payments made, including the name of the person receiving the payment, bank account/sort code.”
Another user, Jill Steel, said that when she logged into the Lloyds app, she could see the financial information of 30 people. “He can see the names and the corresponding account numbers and sort codes. He can see the NI numbers if they provide any benefit.”
Responding to customers on social media, Halifax said it was aware some customers were “currently experiencing issues viewing transactions and balances.”
A Lloyds spokesman said: “We’re sorry that some customers briefly had trouble viewing transactions in the app this morning. The issue was quickly resolved and we’re investigating what happened.”
Last year saw a series of IT errors affecting customers of TSB, Nationwide, First Direct and Lloyds, sparking concerns among MPs as lenders continue to close branches in a wider push towards digital banking.
