Delivery apps charging as much as twice as much on supermarket groceries, consumer watchdog warns
A consumer observer, consumers who ordered food through delivery applications may be paying twice as much for some basic products.
What is an investigation? Deliveoo, Just Eat or Uber EATS’den shoppers who ordered daily supermarket foundations, at least 20 percent more for daily items can pay and the price can pay more than twice the price.
The consumer group compared the prices of the popular grocery product from four supermarkets (ASDA, Morrisons, Sainsbury’s and Waitrose) against three food distribution applications. Which? He also checked Tesco’s home distribution service on the same day to see prices directly from the purchase from the supermarket.
On average, since it does not apply loyalty card discounts to supermarket delivery applications, it found that Sainsbury’s nectar members were the most to lose using a delivery application to quickly monitor food exchanges.
The members of the Sinsbury’s loyalty plan would see the biggest marking with Uber EATS, which they would pay an average of 45 percent more. With loyalty cards, they would have seen 41 percent and 40 percent increase with Deliveoo compared to shopping in the store.
Some products were £ 3 with a nectar card, but birds with £ 6.25 along all delivery sites were twice the price when shopping in delivery applications, including eye -corn fish fingers. Quorn Chicken Nuggets was £ 1.75 for nectar card holders, but it was £ 3.50 through delivery sites.
Differences were less prominent for those who do not have nectar cards, customers made 25 percent more in Uber EATS, 23 percent more in Deliveoo and 22 percent more in Just Eat.
Which analysis showed that people shopping at Waitrose could pay a third more (33 percent) by shopping through Uber EATS instead of supermarket. Although the marking was still important, it was only EAT (30 percent) and less in Deliveoo (25 percent).
The two products were constantly twice the purchase price in Waitrose: Pampers new baby diapers 3 (40 packs) 3 (40 packs) only £ 12 via EAT and Uber EATS, but 6 £ 6 in supermarket; And Tilda Microwave Basmati was £ 2 from Rice Deliveoo, Just Eat and Uber Eats, but 1 £ in the store.
The shoppers who bought them from Morrison through Deliveoo and Uber EATS were likely to find a similar sign compared to purchasing directly in the supermarket (both 28%), only 26 percent more.
On one of the days, which was checked? However, the average sign of ASDA grocery stores in Just Eat was still 19 percent.
Deliveoo and Uber EATS’deki ASDA food, respectively, 31 percent and 28 percent more significantly higher.
Which? Tesco Clubcard owners found that they would pay an average quarter of more than a quarter of a quarter of the food list using Whoosh directly against shopping with Tesco.
The reason for this was that some Clubcard offers were not presented using £ 2.15 in Tesco through a Clubcard or Whoosh through Whoosh, including New York Bakery original bagels.
Non -Clubcard owners paid 18 percent more shopping through Whoosh, but did not miss the important savings of loyalty card holders.
Which? They did not include delivery fees to the total sums, because they changed depending on various factors, including delivery time and delivery time.
Which? Retail Editor Reena Sewraz said: “Shopper will not be surprised that buying food through a delivery application will be more expensive than exploding or directly from the supermarket, and it is invaluable for many of them for time.
“However, our research shows that in some cases, customers can pay twice as much as buying directly from the supermarket, so you need to watch these binds, diapers and wine quickly before you place your order.”
Bir Sinsbury’s spokesman said: “Customers can choose to shop in the store through third -party applications for online or fast delivery. Each of our services has clear, competitive pricing and regular promotions and helps customers to make the best choice for them.”
Tesco said: “Whoosh is our super -fast delivery service, it takes the grocery store to the gates of customers in a short period of 20 minutes. Food prices offered by Whoosh reflect the fast delivery costs and provide the market leader when compared with other large services that provide fast grocery delivery.”
A Morrison spokesman said which of the products were emphasized? In September, he was promoted with Morrisons.com, so the data was not a real reflection of price differences.
“These premium services come with some additional costs to provide fast, appropriate deliveries appreciated by many of our customers. This is conducting promotions that regularly offer free delivery offers or directly match their prices to those in our stores.
“Customers also have the option to shop directly at the store or at Morrisons.com to click and collect access or collect our home delivery.”
A Waitrose spokesman said: “Delivery applications offer a fast and useful service. Prices are clearly marked and reflecting the relevant costs in the execution of this service, including bringing together and packaging.
“Although some offers are only available when shopping directly with Waitrose, we have other promotions through our delivery partners.”
A Uber EATS spokesman said: “These findings cannot reflect the inventory width and the agreements in Uber EATS for our customers.
“Every Uber EATS Partner sets its own prices and we have clearly marked in hundreds of products. In addition, we make a big investment in value initiatives such as our weekly fresh Monday grocery offer and more discounts for Uber One members.”
A Deliveoo spokesman said: “Deliveoo offers the grocery store on fast and demand by giving people the comfort they value. We encourage all our partners to determine fair pricing and always provide a great value for our customers, including the integration of the newly on the new market and a new market.
Just Eat said: “While the prices are determined by our grocery partners, we ensure that customers can reach a great value to provide unrivaled convenience such as encouraging our partners to the price match in the most popular products with the ongoing agreements such as half a price on Wednesdays.”
