IndiGo’s first reaction after DGCA fines airline ₹22.2 cr for December flight chaos: ‘Will take appropriate measure’
The Chairman and Members of InterGlobe Aviation Limited in a statement on Saturday said that they are committed to take full account of the findings in the DGCA orders regarding IndiGo’s operational disruptions in December last year and will “take appropriate action”.
In a message, the Chairman and Members of InterGlobe Aviation Limited stated: “We would like to take this opportunity to inform all our stakeholders, especially our valued customers, that the Board and Management of IndiGo are committed to give full consideration to the orders and will take appropriate action carefully and in a timely manner.” MOMENT.
A detailed assessment of the strength and resilience of IndiGo’s internal processes has been ongoing since the outage, with the aim of ensuring the airline emerges stronger from this period that has marred its 19-year flawless operational record, it said.
DGCA intervenes in IndiGo’s operational chaos in December
General Directorate of Civil Aviation (SHGM) imposed a total fine of 200 lira ₹22.20 crore on IndiGo Airlines following massive flight disruptions affecting over three lakh passengers across the country in early December 2025.
The action follows a thorough investigation by the Ministry of Civil Aviation (MoCA) after IndiGo canceled 2,507 flights and postponed 1,852 flights between December 3 and 5, 2025.
A four-member committee constituted by DGCA examined the airline’s operational planning, crew planning, management control and software systems.
The panel concluded that the outage was primarily due to excessive operational optimization, lack of regulatory preparation, gaps in software system support, and weaknesses in management structure and operational control.
The investigation also found that IndiGo did not maintain adequate operational buffers and did not properly implement the revised Flight Duty Time Limitation (FDTL) norms, leading to widespread flight cancellations and delays.
IndiGo chaos
What started with a single day of IndiGo flight cancellations and delays quickly turned into a major crisis. Passengers began reporting disruptions from the beginning of December 2025, and services continued to be affected for at least 10 days.
As the situation grew worse, social media was flooded with photos and videos of stranded passengers rushing to retrieve their luggage, while checked bags were scattered throughout airport terminals.
The crisis also spilled over into Parliament, with Congress Rajya Sabha MP Pramod Tiwari raising the issue in the Upper House and blaming “monopoly” in the aviation sector.
