GCCs managed to ward off AI impact on hiring—not anymore

Ripple effects of AI on India’s GCC ecosystem

The rapid adoption of artificial intelligence is disrupting the technology-intensive services provided by the $297 billion Indian information technology (IT) sector. But GCCs, or back-end technology centers of global companies, survived the initial disruption and continued hiring. But new artificial intelligence tools that can automate tasks related to finance, legal, HR and software development threaten the workforce in these centers.