How hotels are handling bad etiquette
According to a Hotels.com survey, hotels want guests to feel at home – but some go too far.
. questionnaire The results published by ExPedia in March showed that the most itching behaviors walked around the barefoot and that 94% of the participants were inappropriate.
According to the survey, it is wearing hotel dresses (92%) in the lobby for a second, and then public love shows in the pool (86%).
Some hotels deal with these behaviors by providing fine tips instead of a heavy approach.
“I believe that if you and your staff are respectful, customers will follow the leadership [and] Bliret Blue Door Door Kitchen & Inn said Reem Arbid.
He said that guests who spoke loud on their phones were another common problem. The staff can politely ask guests to receive calls to another place, but “the reaction is not always positive.”
Slowly signaling hotel protocols can encourage guests to be more careful by specifying the sample of personnel speaking in quieter sounds.
A thin approach can work with other inappropriate behavior, such as wearing inappropriate clothes that can close other guests.
“In a high level of seclusion, pajamas or around the common areas, La Coralina Island House, General Manager of La Coralina Island House in Panama, may occur as a disrespect that appears in pajamas or around the common areas.” He said.
To address these problems, some hotels provide manners of manners at pre-arrival e-mails or during check-in process.
But for some of them to go barefoot is more about security than Decorum, Aid Aidan O’Sullivan, General Manager of Kilkea Castle of Golf Club in Ireland, said.
Shirts and shoes are required in all in -property restaurants, and the hotel encourages guests to dress up in the public areas of the castle. Some said, “This is not the norm,” he said.
However, the hotel’s 18 -hole golf court still pushes more solid clothes codes in the greens and prohibit non -collar shirts and tracksuits.
More urgent problem
However, others in the sector say that they adopt a more modern approach to luxury standards.
Maybourne Beverly Hills General Manager Sam Jagger said, “For breakfast, PJS, whether the puppies in the beds or the children who enjoy the pool – we welcome them all.” He said.
Instead, the hotel gives priority to “respect the security and privacy of other guests and team”.
Mary D’Argenis-Fernandez, the founder of the hospitality training company Mda Hospitality Solutions, said that solid dress codes are not as common as before. According to him, he said that bad behavior, such as public explosions for staff or other guests, is a greater problem.
Team members, the turmoil to move to a special area to increase such situations to increase, said, “Sometimes not called as these situations, these situations, these situations are more interested in employees,” he said.
Cassandra Wheeler, who is a guest service supervisor at a Hilton hotel, can be labeled as a “fun police” to do their jobs when destructive behaviors occur in luxury properties.
“We just laugh, smile and tell them to have a great day,” he said. “Stressful conference participants and the local weekend sometimes acted as a personal servant.”
Another problem emphasized in the survey is the guests who pork pool chairs. 60% of the respondents say that they did not approve of travelers who did this and some hotels cause them to cut this behavior in the bud.
According to Expedia’s press release in the survey, Marriott’s Maui Ocean Club – Lahaina & Napili Towers allows guests to allocate only one chair. And St. Cyprus. George Beach Hotel & Spa Resort added that he has allocated sunbeds to guests at arrival.
