HSBC apologises as app and online banking go down

HSBC apologized after customers could not access online banking or could not use their application in the UK and prevented some of them from accessing their accounts.

Thousands of people, problems on Wednesday at 11:00, because of the interruption control site Downddector reported problems.

According to the HSBC’s service status website, customers can access their accounts and face -to -face accounts and card payments are not affected.

“We’re really sorry and we’re investigating as a matter of urgency,” the bank said in an article in X.

BBC approached HSBC for a comment.

Customers took them to social media to complain about the impact of the interruption on them.

One person said it was “very worrying”, others are coming in the middle of closed bank branches in the UK in the last few years.

In 2022, HSBC announced that 114 branches were closed in the UK. Later, he promised not to close more branches until 2026.

The company did not give a period of time to solve the problem, but it was “working hard” to solve it.