Delta cuts baggage claim filing window to just two-hour time period for travelers
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Delta Air Lines is making a significant change to its baggage warranty program, shortening the time passengers have to make a claim if their checked baggage is delayed.
The airline confirmed that passengers will now have just two hours after their plane arrives at the gate to make a claim for compensation.
Previously, passengers had up to three days to submit a request.
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Customers whose checked bags do not arrive within 20 minutes of landing on domestic flights may still be eligible for compensation, Delta told Fox News Digital in a statement.
“SkyMiles Members whose checked bags do not arrive at the carousel within 20 minutes of any domestic flight are eligible to receive 2,500 miles when they submit a claim to Delta,” the airline said.
Although the guarantee program is in place, Delta Air Lines is reducing the claim window for delayed bags to two hours after arrival. (iStock)
“To streamline the process, Delta is asking customers to use a quick and easy process to submit these claims at delta.com/bag-guarantee no later than two hours after their flight arrives at the gate.”
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Baggage guarantee is valid only on domestic flights.
Delta said it is offering 2,500 SkyMiles to eligible passengers whose luggage is delayed.
Some users questioned whether this move was designed to reduce payments.
The change significantly shortens the time to file a claim; This means travelers need to act quickly once they arrive at their destination.
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Delta’s program is considered one of the most generous in the airline industry because not all carriers offer compensation for delayed baggage.
Alaska Airlines offers a similar 20-minute baggage guarantee, but the process works differently.
The update gives passengers much less time to report problems, so they may need to act quickly once they land. (iStock)
The airline says customers can get a $25 discount code or 2,500 bonus points for a future flight if checked bags are not checked in within 20 minutes of arrival.
Unlike Delta, Alaska requires passengers to speak to an agent at the airport to submit a request — and requests must be made within two hours of arrival, according to the airline.
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Delta’s updated policy underscores the importance of checking baggage claims promptly and submitting claims quickly if baggage is delayed.
The change also sparked debate among travelers on social media.
SkyMiles members flying Delta can receive 2,500 miles if their checked baggage takes more than 20 minutes to arrive on domestic flights, as long as passengers make a timely claim. (iStock)
Users said the shorter period could make it harder for travelers to take advantage of the policy.
“To summarize, they are late, so now we need to speed up our time to deliver?” wrote one reviewer.
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Other users questioned whether this move was designed to reduce payments.
“Pathetic attempt to no longer pay claims at the same rate,” one person wrote.
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Other people had no problems.
They said that they routinely make requests while waiting at baggage claim and that they did not experience any problems with the process.
