‘May get an attorney involved’

A homeowner turned to the internet for help after discovering that her newly purchased home came with rental solar panels managed by a company whose customer service was shut down during the ownership transfer process, leaving them unsure of where to turn.

angry buyer sent to reddit r/sun Describing their experiences with Sunnova, they explained in the forum that they submitted all the necessary documents to the new company owners, but received zero response when trying to transfer the system to their name.

“The case representative won’t even pick up my phone and it takes hours for customer service to get to a real person, only to have them tell me they don’t know anything yet,” they explained. “Another agent says it’s been 48 hours until the case details are received from Sunnova and it’s already been 3 days.”

“I’m having the same problem” in question One person in the comments. “I’m trying to sell my house. I can’t get any information. Might get a lawyer.”

While it’s true that solar panels often increase a home’s value and reduce energy costs, rental systems can create problems if companies fail to provide adequate support and service.

Choosing a reliable solar supplier is always your best defense against unforeseen problems, and The Cool Down Sun Explorer can help you understand your options and connect you with providers who prioritize customer service and satisfaction.

Switching to solar energy can save you money on monthly utility bills and protect your home against rising energy prices—especially if you work with companies that actually answer the phone.

For example, Palmetto Light Access A solar leasing program can reduce your usage by up to 20% at zero expense.

However, if you are more interested in purchasing panels Sun Explorer can connect you with providers who can guide you through the process, saving you up to $10,000 in the process.

Energy Wise is another leading option that provides transparent information, allowing you to evaluate multiple installers side by side.

As for the Reddit post, the original poster quickly revealed that they were not alone in their customer service struggle.

“We have the same problems, we can’t even pay our bills” wrote Another host in the comments.

Another poster said, “I always talk to billing after waiting an hour and they keep telling me to email” noted. “I’m not getting any answers. I don’t want to receive a bill for payments for more than 3 months. This is absolutely ridiculous.”

Homeowners can multiply their savings by upgrading their heating and cooling systems with The Cool Down’s. HVAC ExplorerThis can pair you with systems that complement your solar installation, lowering your energy costs while keeping your home comfortable year-round.

Be sure to check out Palmetto House This app can also unlock up to $5,000 in rewards for your home when you upgrade.

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