M&S click and collect finally returns months after cyberattack
The click and collection service at Marks & Spencer was restored almost four months after the brand was shot by a major cyber attack.
On the company’s website and mobile application, online order suspended on April 25 when he stopped working in stores in stores.
The retail giant continued online orders to addresses after six weeks, but the click and collection service, which allowed customers to order online and buy products in a M&S store, would be last restored.
M&S website now says on a cyber -related page: “Our fashion, home and beauty series are now available for delivery to the UK, and flowers and gifts are now available for Delivery to England, Scotland and Wales.
“Click & Collect can now be used for online orders.”
The retailer has not yet commented on the cause of the delay.
Click and click on, depends on the integration between online order platforms, inventory management, payment systems and in -store logistics, Times notified. The cyber attack is thought to disrupt these systems and make it difficult to click M&S and recover again.
The attack, which began in late April, allowed M&S to not get online orders for six weeks.
M& S estimates that the attack will cost about £ 300 million in lost profit, but cost management, insurance and other measures waiting to heal halfway.
The incident led to the stolen of personal customer data, including names, e -mail addresses, postal addresses and birth dates.
Hack groups called Dragonforce and the scattered spider were attacked.
Speaking at a Business and Trade Selection Committee in July, Archie Norman, the president of Marks & Spencer, said, “It is not an exaggeration of defining this as a traumatic. “We are still in the mode of reconstruction and will come for a while.”
He said that the ordeal was like an ıl unacceptable experience ve and that he did not experience such a thing before he worked in the corporate world before.
“It is right to say that everyone in M & S is experiencing this, they are working in the ways they haven’t worked for for 30 years, just like our ordinary store colleagues, they just work extra hours to keep the show on the road.”
“Probably for a week, the cyber team had no sleep or three hours a night.”
