M&S’s online business should be ‘fully’ operational by end of month, CEO says | Marks & Spencer

Marks & Spencer’s online business must be “completely önemli in the next four weeks, while the boss gets rid of a retailer harmful cyber attack.

Hack forced the retailer to pause the customer orders through the website for about seven weeks before continuing last month. However, click and collection services have been suspended and all clothing and household items cannot be purchased online.

Stuart Machin, Chairman of the Executive Board, said to his annual general meeting in London: “I emphasized that it will take the entire June and July until August. [to resume all of its operations]. “

“We chose to close things during the incident because we didn’t want the risk of going wrong.”

Machin added: uz We hope to be all online in the next four weeks. ” Later, the company’s focal point will be to renew the Donington Depot Castle in East Midlands, the main distribution center for clothes and household items.

Machin told the shareholders, “Until August, we hope that we will get the majority of this behind us and people can see the real M&A,” he said.

Following the cyber attack on the store chain, he lost his fashion competitors such as M&S, Next, Zara and H&M, and this year, he was hit by 300 million pounds for snow.

When M & S was asked to lose its market share to the competitors, Archie Norman, the company’s chair, said that this is “at the front ranks of our minds :: iz We will have to win them [customers] In autumn. “

Machin said that the retailer will use the Sparks loyalty card to re -influence customers by receiving the ordinary birthday treatment to the kidnapped customers whose birthdays are retrospectively.

He was in stores every weekend and he added that he tried to respond to many customers as much as possible in writing. He also admitted that M & S should develop customer service.

Last month, Machin said that Machin received £ 7.1 million for the last financial year with an increase of about 40% over £ 5.1 million, which Machin took home a year ago.

M&S was also asked after cyber attacks that bonuses would not be reduced for their bosses. Norman said: “All our wages are about performance, so of course the financial impact of the incident will be reflected in the bonus.”

The company’s share price increased by 0.7% per day, but it was about 13% lower than mid -April before the attack.

Hargreaves lansdown analyst Susannah Streeter said: “M & S can put behind this unfortunate section and early signs, especially for summer styles, with many popular products sold online.

“Strong annual consequences showed that the retailer was in a flexible position before infiltrating cyber attacks. Sales growth in the fashion and home and beauty section reflects the advanced perceptions of value, quality and style.