What stops you most from using official cross-border taxis today?

Singapore and Malaysia announced new improvements has joined the cross-border taxi scheme, which aims to make travel between the two countries much more user-friendly. Within the scope of the updated contract, licensed cross-border taxis Instead of being limited to fixed terminals under the current plan, passengers will be allowed to drop off anywhere in their destination country. At the same time, the licensed taxi quota will be gradually increased from 200 to 500 per country; In the first phase, 100 taxis will be added to each, with priority given to larger or premium vehicles suitable for families, groups or business travelers.

These changes come in response to growing commuter demand and widespread criticism that the current program fails to meet riders’ needs. Previously, cross-border taxis could only pick up and drop off passengers at a designated terminal (Ban San Street in Singapore or Larkin Sentral in Johor Bahru). Many potential users have turned away from the legal option because it is too cumbersome, especially compared to unlicensed ride-hailing services that offer door-to-door transportation.

Beyond expanded drop-off flexibility and a larger fleet, officials also plan to increase the number of pickup points in both countries; It will potentially enable bookings of licensed taxis through ride-hailing apps, and plans to improve safety with clearer taxi identification, tamper-proof plates and better insurance coverage.

The aim of these reforms is twofold: to better meet commuter demand for convenient, reliable cross-border transport, especially for families and older travelers, and to curb the illegal, unlicensed cross-border taxi services that have proliferated in recent years.

However, with these new reforms, people still Concerned about the sustainability of the program.

So we want to know: What’s stopping you most from using official cross-border taxis today?

Relating to:

Singapore’s ComfortDelGro to launch cross-border taxi service to Johor Bahru from September 25

Outdated rules leave licensed Singapore-Johor taxi drivers idle as demand grows

8 drivers caught providing illegal cross-border ride-hailing services; seized vehicles: LTA