Optus oversight urged following triple-zero failures
A consumer group says Optus should be forced to accept external technical assistance to recover public faith in the ability to manage the triple zero calls after the last two deductions in the fidelity network.
The examination of EMBATLED Optus concentrated on Monday after 4500 customers in NSW Town Dapto could not make an emergency call for eight hours on Sunday morning.
The revelation comes after the company owned by Singtel on September 18, in South Australia, Western Australia and Northern Region, a deduction that strikes households and made a deduction connected to three deaths.
This event, which is subject to an Optus investigation and a federal communication guard investigation, led to expectations of a meeting between the Minister of Communication Minister Anika Wells and Singel, who visited Sydney from Singapore this week.
The Australian Communication Consumer Action Network wants MS Wells to use undergraduate powers to require independent technical supervision of emergency and network reliability systems in Optus.
“This will provide some assurance that there is a strict surveillance that prevents more faults,” said Carol Bennett, General Manager of Network. He said.
“The community should trust that the emergency call system is working most of the time they need the most.”
Grame Hughes, the University of Griffith and Retail Specialist Graeme Hughes, the best result between Mrs. Wells and Singtel “guaranteed by the resources of the parent company and said that an external and impartial investigation committee is a compulsory systemic revision”, he said.
“Optus shows that the second triple zero service malfunction has collapsed and pushes the problem to dangerous systemic fragility,” Associate Professor Hughes AAP said. He said.
“The localized September 28 Dapto deduction confirmed that the basic ‘camp-on’ failure has been failed again by endangering public security.”
The camp mechanism is when the triple zero call cannot be connected from a telephone user’s network and then automatically directed through another provider.
Optus General Manager Stephen Rue admitted that regular processes were not monitored in the September 18 deduction during the upgrade of a network firewall under the pressure of continuing his job.
This month’s problems come after Optus pays more than $ 12 million to violate emergencies during a country -wide network deduction that caused a significant deterioration in 2024.
In the 2023 incident, Optus could not provide emergency call access to 2145 people and then found that he did not control welfare for 369 people who tried to call the triple zero.
Mr. Rue worked as the General Manager of the company from Kelly Bayer Rosmarin, who resigned in 2024 after a countrywriter deduction.
