Qantas cyber hack exposes serious IT security flaws

Qantas was caught with digital pants. Big cyber hack his Philippines Call Center The clear details of six million customers ask questions about CT systems in Topallama Roo.

Hack comes two years after the company caught To sell tickets on ghost flights that resulted in record fines from the competition regulator and a number of other system failures in recent years.

Based on the scope of Hack – names, addresses, e -mails and frequent brochal scores, such as comprehensive customer details are reported, reportedly, by talking sweetly a open marine worker – Qantas’s systems are still inadequate. The information gained enables criminals to create false identities to theft of identity.

This epic will only be the key in the light of the largest consumer return at this point that the company deals with it-at this point. Optus and Medibank Data violations that regulators claim to be the result of corporate failures in 2022. When Crirase The Qantas 1800 971 541 Support Line was directed to a UK call center, which was called the support line for a violation this morning, but made sure that there would be no compensation for the theft of personal details. Helpful.

The strenuous corporate accusation game continues, the finger points to a third -party call center. Qantas’ expression He said that the Australian Stock Exchange was a cyber “event” when he targeted a cyber criminal call center and gained access to a third -party customer service platform ”. Ask any data safety specialist: lack of governance and third -party risk management, as much as securing the company’s own environment.

Also, what is curious is why the airline took 48 hours to tell its customers and investors. Although it has informed a series of organizers, it is unclear when it is done. As a qantas often as a brochure, I did not recommend that I was a victim of a violation in a message from CEO Vanessa Hudson, who apologized to “deep” until 21 o’clock last night.

Qantas and his customers seem to be the victim of organized criminals. Computer pirates, called “messy spider” Ransom software group targeting airlines And Other retailers in the USA and the UK.

But none of this is especially news. All companies – especially large companies such as Qantas have almost unlimited resources and large profits (for estimates More than 1.5 billion dollars for FY2025) – You need to remove the games.

In recent years, Qantas has an unfortunate regularity for IT system failures. In May 2024, Qantas confirmed a technology problem with him. Mobile Application This allowed customers to view other travelers’ personal information. Open information such as violations, names, flight details and frequent flyers. Qantas, probably connected the incident to a technology problem with the latest system changes, and explained that it was not a cyber security event.

Qantas Freight in September 2023 tried to apply a new cloud -based cargo management system. The transition did not continue as planned, which resulted in significant interruptions in cargo operations. Reports showed that degradable goods, including human remains and live animals, were stranded at airports due to system failure.

At the end of 2022 CT System Discount Qantas flights grounded through Australia. The crew had to switch to manual flight planning, which led to significant delays and passenger disappointment. He managed to avoid the airline cancellation, but he faced criticisms about CT infrastructure flexibility.

Qantas also made its systems insufficient. Transaction Return Payments During the mass cancellation of the flights when Covid hit the pandem in 2020.

The observers and the internal thought that Qantas had lied with a lot of things, including Alan Joyce’s Alan, including the plane. Now a big project continues. Airline in February 2024 “Million Dollar” Investment In the new technology for more than three years, to mak traveling with Qantas with Qantas, transforming the form of connection during and after ”. This initiative includes a complete revision of Qantas.com, which will start in mid -2014 to make its website significantly faster and easier to use. Qantas did not provide an update for the project.

Qantas’s customer -oriented website is now older than ten years. Customer groups on social media are full of complaints about Qantas’s systems, and it is unclear how strong Management’s better IT systems to airline. Roo has long been preferred to show flashy announcements on real action.

Many Australian companies withdrew from the use of open marine call centers, and Hudson will have to explain whether he will continue what was used by Qantas. While outsourcing money to places like Philippines saves money, managers collect prizes in bonuses, while customers have to endure annoying and usually non -standard customer service. When the annual results of the company appear next month, it will be interesting to see what impact of these recent bonds on executive bonuses and the payment of directors.

Qantas will be instructive how the details of the first major customer problem-customers since the step of his President John Mullen took a step by this boring violation of this butt. A coup for Hudson, a amigo journalist just weeks ago Australia He praises him as an insightful institutional leader who begins to hit his belts ”. We will see. Transparency is an anathema and its main instinct is to fight against any legal proceedings.

For all the grievances exhibited from Qantas so far, cyber criminals are only entering the place where they can. This is just the latest area of ​​Qantas – and undoubtedly the corporate Australia – to remove the game.