Qantas pilots blast airline over data hack of 6 million customers

If Qantas was a person, he will continue to make lame excuses and do nothing but wander without offering a drink, blaming the table and then offering you a new one.

The latest crisis of the airline? Cyber ​​confidentiality violation of last week’s personal data of 5.7 million customers, and frequent brochure data for a subset of them. After a week after the data violation, Qantas does not seem smarter about who maintains or why. If so, it certainly does not share this information with the affected: customers. Qantas Says now He knows which data is stolen and communicates with the affected. Gradually.

The realities of this monumental failure by the airline continue to silence as a “technical problem by the administration; They don’t talk about a cyber attack and they say there’s no evidence of malicious activity. And anyway, it was “on a third -party platform ..

Qantas, “Since the incident, we have given a number of additional cyber security measures to protect the data of our customers further and we continue to review what’s going on,” he said. Last update.

However, if you talk to people holding Qantas in the air, you will not have a different story, an outsourcing use and leadership team pathological failures.

“This is not a one -time glitch. This is not a one -time glitch. This is the third major third disaster about IT over the years. And still, a company that has carved inner capacity and provides critical functions to save money. Customers and staff always seem to come. Crirase.

Another pilot said that Qantas President John Mullen has not yet made any comments or assurance to customers: “The Board is gluing its heads to the sand and it seems that the problem will disappear.”

But most of the Rankles Qantas staff are very familiar outdoor use. The airline rank and file is still gushing about the illegal outdoor use of luggage processors, which the company fought up to the Supreme Court before the company had to pay hundreds of millions of compensation several times.

“The big question is: Why did Qantas use out of the Filipino so many, this leak was. Isn’t it necessary to be the national carrier of Australia?” A Qantas regional pilot wondered loudly.

“Qantas is doing a job from Australia.

Operational decay descends deeper than the code

An old senior pilot told Crirase Nowadays, the default response of the administration in Qantas is “the deviation of accusation”.

Crime the system, the request of the request, Covid’i crime. Never decision makers, never external strategy and absolutely installed. And you see the result – public and customers no longer believe what Qantas said, and Qantas labor no longer believes what Qantas is doing.

From the perspective of crisis management, Qantas once again failed in basic information. There were no public accountability, just passive sound expressions and buried SSS. Customers initially learned data violation through application warnings or media leaks – not the airline. The message seems to be as follows: We will tell you if you get worse. Considering Qantas’s record, it can be designed to limit this legal exposure, but it burns Trust, CEO, Trust, a CEO, tries to try and regain it.

However, actions speak loudly than relaxing words. As a first E -Post -Posting Brochure, which tells me that my data may have been well taken by the pirates of the computer, I called it an outsourced (yes, indeed – to England), which was not smarter than when I called last week.

Qantas was said to be “increasingly working on the data” and “informing customers only in which areas they were stolen”.

“I don’t want to give you a time period, but they’re trying from start to finish,” the call center operator confirmed that Qantas still does not offer anything through his compensation. – To guarantee me clearly – he said that Qantas was çalışma draws attention to what data can be used for what ”and even“ cyber security experts ”(now, not before Hack).

I asked if I wanted more information about cyber security, and Qantas was said to be a partnership www.idcare.org”, I can quote and quote a recommendation code: Qant25. Nevertheless, this company could not provide any information about the specific event. The usual Qantas customer service Merry-Go-Arome.

Qantas had a time when it was synonymous with security, engineering meticulousness and operational excellence. These were not the marketing slogans-the in-house talents, deep institutional memory and the feeling that the responsibility was flowing downwards.

Now? The same pilots and engineers are regularly reduced. While serious security and systems manage Fester, they follow the cycle of senior executives through media lines trained by CommS. They saw that pandemic rescues turned into reimburses. The budgets watched balloon – just for systems to fail again and over again.

Does anyone really responsible?

The area Joyce may have gone, but the deviation DNA remains. When Qantas sold his soul to cost, he lost more than the number of heads. When he lost his corporate ability-and when something went wrong, there is no one left to step and correct, as he did more and more.

This is the fact that this violation has not been spoken. Not that some data did not slip out of a crack, but no one left in the building how the building works-because they all took the package and ran. Deep aviation experience is not learned overnight.

Qantas faces the risk of accelerating the crises, each of which continues to be worse than the previous one until it reverses this decay by rebuilding the internal sets, re -establishing operational control and terminating CEO guilty carriage.

Can he remember when Qantas is worth believing after the serial scandals of recent years?