Qantas unsure who was behind cyber attack, days after personal information of six million customers was stolen
Days after the stolen of the personal information of six million customers, Qantas admits that he still does not know who was behind the “important” cyber attack days.
The Australian airline first detected “unusual activity özgün after targeting a cyber criminal Manila Call Center and accessing one of the third -party platforms on Monday.
The first examination found that the stolen data includes the names of the stolen data, E -Post addresses, phone numbers, birth dates and frequent brochure numbers.
Frequent brochure accounts, passwords, pim numbers and entry information were not endangered.
The first reports suggested that the airline was attacked by a Dogınık Spider, a group of international ransom software, which claims to be responsible for cyber attacks against international airlines, including Hawaiian airlines and Canada’s Westjet.
However, on Friday, Qantas said that there was no contact with anyone who claimed to have stolen the data.
“We continue to work with government officials to investigate the incident,” he said.
The airline said that it works with expert cyber experts and confirmed that there is no more threat activities in the system ”.
Qantas also said that extra safety measures have been given to olmayan further restrict access and strengthen system monitoring and detection ”.
“This includes additional security measures to protect them from unauthorized access, including the requirement of additional identity for the account changes, for qantas frequent brochure accounts,” a spokesman said.
The airway began to communicate with the affected customers on Wednesday, and Qantas General Manager Vanessa Hudson “personally apologized” in a letter for a large -scale attack.
“I write to inform you that you believe that your personal information has been accessed during the recent cyber event.
“Our first research shows that the names of the danger can include the names of the data, E -Post addresses, phone numbers, birth dates, and frequent brochure numbers.
“More importantly, your credit card details, financial information and passport details have not been accessed.”
Customers will be informed about the type of personal data stolen next week.
“We will be in a position to update the affected customers about the types of personal data in the system next week, Bir said a spokesman.
“This will confirm certain data areas that will vary from customer to customer for each individual.
“In order to support our customers, we increased resources in our communication centers and received more than 5000 investigations through the special customer support line established after cyber events.”
Mrs Hudson said he focused on providing “answers and transparency ..
Uz We know that data violations can feel deeply personal and understand the real concern for our customers, ”he said.
“Our investigation is moving well with our cyber security teams working alongside leading external experts to determine which information is accessed.
Uz We complete a process that will allow us to give more information about the personal information that has potentially endangered customers. ”
The airline boss was sure that the airline’s data violation of the airline was “extremely seriously”.
“Our customers can be sure that we have the right expertise and resources dedicated to solving this issue thoroughly and effectively,” he said.
Orum I want to apologize again for the uncertainty caused by this.
“As our research progresses, we are determined to inform our affected customers with regular updates.”
