Qantas updates customers on passwords in aftermath of cyber hack

Millions of Australians were affected by the shock cyber hack in Qantas, which issued precise customer data, including names, E -mails, phone numbers, birth dates and frequent brochure numbers.

But what’s going on now? Do you need to change your password?

Qantas CEO Vanessa Hudson says no with an e -mail that begins to descend into the incoming boxes of the affected customers on Wednesday.

“I want to make sure that our password or pin is not necessary to our flyers frequently, or he writes.

“If you are having problems accessing your account, reset your password or call Qantas Frequent Brower Service Center.”

Qantas says passwords, pin numbers and session details are still safe, because they were not accessible or endangered in hacking.

The company also says that the information issued by criminals is not enough to access frequent brochure accounts.

In addition, by default, all frequent brochure account is already enabled by multi -factor authentication or two -factor authentication.

One-time password code sent to a registered mobile phone e-mail number is an example of this.

Likewise, you are free to update your password and update the login information at any time.

Hack was at the Manila Call Center of Qantas.

The criminals used a “Vishing” Ploy or voice identity hunting to deceive a call center operator to help them access secret information.

The company stressed that it has no effect on operations or security of the airline.

“We continue to investigate the ratio of stolen data, but we expect it to be important,” Qantas said.

“The first review confirmed that the data includes some customers’ names, E -Post addresses, phone numbers, birth dates and frequent brochure numbers.

“More importantly, credit card details, personal financial information and passport details are not made in this system.

“No frequent brochure account was in danger, or the passwords, pim numbers or signs of signs have not been reached.”

Hudson said the company is currently working with the National Cyber ​​Security Coordinator, Australian Cyber ​​Security Center and independent private cyber security experts.

So what will happen now? You don’t need to change your password or PIN numbers, but is there anything else you need to do?

Yes.

Be awake in the next few days and weeks.

Qantas recommends customers:

– Stay awake for unusual communication that claims to come from Qantas

– Pay attention to e -mails or call for personal information or passwords

“Remember, Qantas will never contact with passwords, reference details or precision login information will not contact with making reservations,” he said.

Meanwhile, Software Security Company Norton says the most important thing you can do to help protect your personal information is to apply “safe password use”.

“Never use the same password on more than one website,” the company says.

“Even if there are only two or three sites, it is still not a good idea. After a cyber guilty user identification information obtains cache, they will try to try them on other well-known websites, especially on e-commerce, finance and medical websites.

Secondly, the company always says you should distribute “strong passwords ..

“The password should be a random letter, numbers and special character sequences and contain less than eight characters (the better).

“But they don’t really have to be 100 percent random, they can still be unforgettable.”

In addition, if you are a victim of data violations, it recommends you to change your company password.