Salesforce layoffs: Cloud giant cuts up to 1,000 jobs this month amid AI push — Here’s what report says

US-based cloud services platform Salesforce Inc. allegedly laid off up to 1,000 employees earlier this month, the news portal reported. Business Content, It quotes people aware of the development on Tuesday, February 10, 2026.

The layoffs affected job roles such as marketing, product management, data analytics and the company’s artificial intelligence product Agentforce, according to the report, which cited relevant LinkedIn posts and profiles. At least nine employees announced the elimination of job roles on the social media platform, while two spoke to the news portal.

According to the report, the layoffs at Salesforce come amid Chief Executive Officer (CEO) Marc Benioff’s plan to shake up the company’s operations, appointing six new leaders to replace five existing employees, and the company’s artificial intelligence (AI) plans.

Salesforce layoff plans

According to an earlier report on the news portal, Salesforce CEO Marc Benioff, in a recent interview with ‘The Logan Bartlett Show’, said that the company has laid off around 4,000 customer support staff as artificial intelligence (AI) tools take a larger share of customer service.

“Thanks to your support, I was able to rebalance my headcount. It went from 9,000 heads to about 5,000 because I need less heads,” Benioff said, referring to the news portal.

The executive also said that Salesforce uses artificial intelligence (AI) to handle about 50% of all customer service calls, with the rest handled by its human workforce.

The news also stated that the layoffs came after the cloud company was unable to get back to potential customers if they called sooner due to not enough people on the team.

“There were over 100 million leads in the last 26 years that we didn’t call back because we didn’t have enough people at Salesforce. But now we have a sales representative who calls back everyone who contacts us,” he said, quoting the news portal.

Benioff also co-founded Salesforce and emphasized that the company’s move toward an “omni-channel manager,” or AI technology, helps both human and AI agents collaborate with customers.