ServiceNow inks deal with OpenAI to boost its AI software stack

ServiceNow signed a three-year agreement with OpenAI will use AI models to give businesses access to AI agents, companies announced on Tuesday.

As part of the agreement, ServiceNow will integrate GPT-5.2 into its enterprise workflow platform and create AI voice technology that leverages these models.

Neither company disclosed the financial terms of the deal.

“Bringing together our engineering teams and related technologies will enable faster time to value for customers and more intuitive ways to work with AI,” said Amit Zavery, president, chief operating officer and chief product officer of ServiceNow.