Morrisons makes major change to 500 stores to ‘make life easier’ | UK | News

Morrisons has made a major change to 500 stores in a bid to “make life easier” for its customers.

The supermarket announced it is expanding a partnership to install parcel storage lockers in more stores so more customers can pick up and return online orders while shopping for groceries.

The partnership with Quadient subsidiary Parcel Pending has enabled the deployment of lockers in 230 Morrisons Daily stores in Spring 2025.

The lockers will now be placed in supermarkets across the country.

Lockers were installed in 125 locations across the UK in June.

Changes will be made to 500 stores in the retailer’s network in the coming months.

Morrisons said the self-service lockers will allow shoppers to collect and return parcels from multiple delivery companies, while also supporting services such as retail click and collect, prescription collection, key exchange and spare parts pickup.

John Parry, Morrisons’ head of popular and useful services, said: “At Morrisons, we are committed to providing services that make our customers’ lives easier and strengthen the role our stores play in local communities.

“Following the success of our Morrisons Daily partnership, expanding Quadient cabinets to our supermarket footprint is a natural next step.

“This partnership allows us to offer our customers greater flexibility and convenience while enhancing the range of helpful services offered in our stores.”

Quadient’s latest consumer research found that 60 percent of shoppers prefer parcel lockers in supermarkets, while 59 percent want to manage deliveries from multiple carriers through a single collection point.

This launch sees Quadient’s open locker service expanding into the UK. The company has installed more than 27,000 locker units worldwide and aims to increase this figure to 40,000 by 2030.