‘We’re stranded in Croatia with a sick mother and 18-month-old baby after UK air traffic systems meltdown’
Air traffic systems failure caused widespread chaos in the UK airports, a 18 -month -old baby and a woman with heart condition and a woman with heart condition was stranded in Croatia.
36 -year -old Lauren Harding and his partner, who were saving for years for the 40th celebration in Dubrovnik, which would be a chance for a wider family to come together on holiday.
After going to the airport on Wednesday evening, they were horrified to get an E -mail that canceled the Easyjet flight at 22.30 – an hour after leaving.
“The most terrible part of this situation is that there is no representation from Easyjet in Dubrovnik Airport to convey any information about what this requires it and what it will require for customers.
“We could not make a flight reservation until August 2, and then we were informed that it was not a hotel by the application and that we should try to find our own accommodation.”
In addition to his troubles, Mrs. Harding’s 66 -year -old mother had a serious heart attack last January and is now dependent on the drug to stabilize her condition.
“As you can imagine, we are extremely sad and worried,” he said. “Bad enough to be delayed, but the lack of help and information that makes this termination a complete nightmare. We still have established zero contact and we cannot contact anyone.”
Due to the limited accommodation in the area, they have now managed to book a room in a three -star hotel for their babies.
Although Easyjet’s CEO and customer service sends E -mail, they are not sure whether they can get lost financial status via airline or through insurance.
“It was very stressful and tiring! We are still worried about trying to take medication for my mother, so it was very annoying not to be able to talk to anyone from Easyjet,” he said.
“Children are very worried about nan and I know that my mother is trying to put it on a bold face, but it seems to be in a terrible situation and does not know if it can potentially turn into a critical subject. Terrible.”
The family will now return to London Gatwick on Saturday morning, but now he had to budget for three more nights.
They are not the only passengers left unpleasant on Thursday, waiting for more than nine hours in Gatwick to ride their flights to Karyn Harris and her husband Arrecife.
They would leave at 6.10 in the morning for a summer escape, but they left very little information during the morning and was only given £ 12 for a delay from the airline.
After a friend had to miss the wedding, another woman was ruined because the flight was canceled on Thursday.
Monica Clare, a 68 -year -old Brentford in Western London, was on a Aer Lingus plane prepared to get up from Heathrow in Shannon, Ireland when the problem began.
The authority said that the plane remained on the asphalt for about three hours before the captain’s “shift will end”, so that the passengers will have to return to the terminal.
The retired care manager returned home after he was told that Aer Lingus had no existing seat on flights that would allow him to attend the wedding in Limerick on Friday.
He said that other ways, such as traveling to a harbor and buy ferries, are practical and very expensive after paying for flights.
Ms. Clare said, “I am absolutely numb. I am very sorry. My heart was broken.
“This is embarrassing.
Authorities, “Radar -related problem” on Wednesday, Air Traffic Control (ATC), which has grounded flights throughout England, said the failure.
National Air Traffic Services (NATS) Chief Executive Officer Martin Rolfe On Thursday morning with Transportation Secretary Heidi Alexander, he was invited to talk the day after thousands of passengers interrupted the cancellation of more than 150 flights with a technical problem.
NATS spokesman said: “This was a topic of radar, and during this time, we reduced the traffic to ensure security.
“There is no evidence that this is about cyber.”
Easyjet approached for comment.
