The most complained-about home maintenance work revealed
British landlords are facing a problem with tradesmen, and citizens make more than 700 complaints every week.
The consultancy service has reported about 37,000 complaints about home care and improvements last year.
This figure constitutes 12.6 percent of all complaints dealt with by the consulting service, which constitutes the second most important problem after problems with used vehicles.
In a worrying way, 5,230 of these complaints – 14.3 percent – contained fraud or bandit merchants. Consumers reported the situations they paid for services that have never been delivered or exposed to high -pressure sales tactics for unnecessary and extremely expensive jobs.
Among the most common problems reported were roofing, roof sealing and chimney repairs (22.2 percent), and then penthouse transformations and extensions (11.9 percent).
Window frames and doors problems make up 10.6 percent of the complaints, while sanitary installation problems are 7.2 percent and their kitchens are 7.1 percent.
Citizens’ advice has helped consumers who are ignored or dealt with everything that is ignored or ignored by the tradesmen they hired from damaged properties and unfinished jobs, inflated prices for cheap materials.
Citizens recommend consumer expert Jane Parsons said: “Summer, the summit in which people want to develop or renew their homes and gardens is time, but unfortunately, things do not always go to plan.
“Every year, we listen to thousands of people from their pockets, waiting for the completion of the work, exposure to poor quality jobs, waiting for weeks or months.
“It is very important for consumers to know which steps to take when there is a problem. It can make the difference in solving the problem or receiving repayment. And it is also important that people know how to find tradesmen who can be reliable.”
Citizen advice advises consumers to provide a list of respected merchants such as local councils and trade associations.
Those who encounter problems, should collect documents and receipts, take photos to use as evidence and take notes about what is happening, including times and dates.
The problem must first be brought to the agenda with the trader who regulates the job, but this can be followed by complaining to the credit card provider if the work is paid by the card or using a way to solve disputes without going to court.
If the trader is not part of an ADR plan, the financial ombudsman service may accept complaints.
