How to check if you’re eligible for £2,000 compensation for water service failures
The government has announced that water companies will have to pay to households up to £ 2,000 for service failures as part of reform efforts in the sector.
For problems such as compensation payments, low printing, supply interruptions or sewage floods, ten times will increase on Wednesday.
The Environment, Food and Rural Affairs Department (Defra) said that the movement pointed out the first increase in compensation rates within 25 years to recognize the “emergency need için to bring the payments suitable for inflation and to compensate for households for bad service.
The announcement comes while trying to deal with the problems that swallow the water sector in the face of the anger of the high people against the degraded and dirty state of the rivers, lakes and coasts, rising invoices, bonuses of bosses and shareholders.
What are the service failures where people can be compensated?
Severe problems such as floods endure from £ 1,000 to £ from £ 1,000 to £ 2,000, while households with consistent low water pressure will automatically be entitled to £ 250 £ from the previous compensation ratio to £ 250.
Below, the full list of service faults that will have increased compensation rate:
|
Service error |
Old ratio |
New ratio |
Raise |
|---|---|---|---|
|
Appointments were not made properly |
£ 20 |
£ 40 |
100 percent |
|
Appointments were not kept |
£ 20 |
£ 50 |
150 percent |
|
Account queries are not traded on time |
£ 20 |
£ 40 |
100 percent |
|
Requests for changing payment regulations that are not traded on time |
£ 20 |
£ 40 |
100 percent |
|
Complaints do not act on time |
£ 20 |
£ 40 |
100 percent |
|
Planned supply deduction less than 48 hours more than 4 hours |
£ 20 |
£ 50 |
150 percent |
|
Low pressure |
£ 25 (once per financial year) |
£ 50 to pay up to five per financial year – equivalent just above the average water bill. Automatic £ 250 per year for ongoing low pressure customers |
100 PERC ENT and Maximum Increased Annual 10x |
|
Central floods from sewers |
Payment equal to annual sewage fees (minimum payment 150 £ 150, maximum £ 1,000) |
Payment equal to annual sewage fees, at least 300 £ and maximum £ 2,000 |
Min and max increased 100 percent |
|
Flood Raids from sewers |
Payment is equal to 50 percent of annual sewage fees (minimum 75 £, maximum 500 £) |
Payment is equal to 50 percent of annual sewage fees, at least £ 150 and maximum £ 1,000 |
Min and max increased 100 percent |
|
Not restored on time |
20 £ 20 and 10 £ for every next 24 hours |
£ 50 and £ 50 for every next 12 hours |
150 percent for the first payment, 400 percent for subsequent payment and the next payment time |
Who is suitable?
Payments automatically enter into the accounts of the appropriate customers immediately.
Compensation will only apply to customers in the UK.
Defra said he was working with water companies to expand the list of conditions that will trigger compensation payments.
He said that the compensation will come into force later this year when customers were asked to boil their waters due to a contaminated supply.
Environmental Secretary Steve Reed said: “Too many water company customers are disappointed with leaked pipes, weak water supply and low water pressure.
“The government takes into account the water companies by making them put money in their pockets when they fail their customers.”
Why has the government now explain the compensation now?
The standards specified in the guaranteed standards program form a foundation for customer service in the water sector and include a timely restoration of the water resource, responding to written complaints and managing the risk of sewage flood after a deduction.
It has been announced to cut sewage shedding and invest in the sector: strengthening the regulations to ensure that the pollutant water bosses who cover their crimes are now encountered for two -year imprisonment; Prohibition of “unfair” bonuses for the bosses of six pollutants; and 81 Criminal Investigation on Sewerage Pollution.
Ofwat General Manager David Black said: uz We are glad to welcome these improvements for guaranteed standards and payments for customers.
“When customers suffer from problems such as low pressure, supply or sewage floods, they may experience great stress and discomfort, and the amounts of payment should be recognized in their lives when standards are not met.
“These new changes are another way to ensure the protection of customers when companies misunderstand.”
