This Is Considered The Worst Tire Retailer By Customer Satisfaction
Shopping for a good brand of tires can be difficult, especially if you’re doing the research yourself. Navigating countless websites can be tiring, but you don’t want to get stuck with a tire brand with the lowest customer satisfaction rate. The same goes for the retailer you purchased the tires from; Therefore, you may want to think twice before choosing Walmart Auto Center.
According to Consumer Reports’ member survey results, Walmart ranks near the bottom in overall customer satisfaction. This depends on the time required to complete the installation and the quality of service provided during the installation. Making an appointment on time is also problematic, and obtaining the required tire model is also a problem. This may even include tires of some brands. Best selling brands at Walmart. The company’s extras aren’t as impressive as those of other tire retailers, and its sales support is rated below its rivals.
J.D. Power also ranks Walmart last in customer satisfaction, using many of the same metrics as Consumer Reports. In addition to ease of scheduling, service turnaround time, and other factors, Walmart underperforms its competitors in the quality of its service facilities. The service advisor’s courtesy level was also rated lower than the courtesy of other tire dealers.
Read more: 21 Big Tire Brands of 2025 Listed
How to choose the best tire retailer
Car wheel service with removed vehicle and tires in auto repair garage – Parilov/Shutterstock
Walmart may be the lowest-rated tire retailer, but several other national chains also rank below average. Pep Boys, Mavis Discount Tires and Tires Plus are among the companies that perform poorly in terms of overall customer satisfaction. Among top-tier tire retailers, Les Schwab Tire Centers, Midas and Jiffy Lube are top picks for tire installation, service and other key metrics that define a satisfactory customer experience.
When trying to choose the best tire dealer, don’t wait until you actually need the tires. You’ll feel the pressure to get a set as quickly as possible. This can cause you to miss out on important benefits like rotation and balancing, which some retailers offer free for the life of the tyres. Also make sure you understand the store’s warranty and the protection it provides beyond the manufacturer’s warranty. Read customer reviews and don’t hesitate to ask for a better offer when it comes to price.
If you want to buy your tires online, Things you should know beforehand. Make sure the company has a secure payment setup as well as clearly displayed contact information. Review the return policy to understand how it works. Some retailers may ship your tires to a local garage; so find out if there are any fees associated with this arrangement. Get the total price ahead of time and compare it with local retailers to make a more informed decision.
How did we come to this conclusion?
Car tires, winter wheels isolated on red background – Valio84sl/Getty Images
We used Consumer Reports List of Most and Least Satisfied Tire Dealers, Released in 2025. CR ranked 32 national tire retailers based on data from CR members who reported their tire purchasing experiences over a one-year period starting in fall 2023. These members may not be representative of the general U.S. population. We also used JD Power’s. After-Sales Service Index study, This was also released in 2025. This study ranks 16 national tire retailers based on feedback collected from consumer surveys. This feedback was then weighted and compared over time.
We did not include ratings from the Better Business Bureau (BBB) or reviews from any tire retailers’ websites. BBB complaints do not provide reliable measurements because consumer complaints are reported and organized by location rather than by company. Online reviews also do not collect information effectively and may vary from one store to another. As a result, these reviews are random, inconsistent, and often biased.
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