Triple Zero service fails in NSW Illawarra region
Optus experienced a triple zero deduction with about 5000 customers in the Illawarra region of NSW on Sunday.
At least nine -triple zero calls from the Dapto region could not reach emergency services on Sunday morning and forced a person who required an ambulance to call on a separate phone, while another emergency help was forced due to interruption.
Thousands of customers could not reach emergency services on Sunday.Credit: Sitthixay ditthavong
The NSW police performed welfare controls for the other four searchers and also checked another person trying to reach emergency services. The other two searches were mistakenly called triple zero.
The problem included a mobile phone tower in the Dapto region that affected calls between 3 and 12.20 in the morning on Sunday.
An Optus spokesman, “We investigated the impact of the problem… And we approved with the police, all the callers who try to communicate with emergency services are not a problem,” he said.
“We sincerely apologize to the affected customers.”
Optus CEO Stephen Rue.Credit: Sitthixay ditthavong
Optus has not yet defined the cause of the interruption.
At the beginning of this month, Telco is struggling with a disaster trilateral zero deduction, which influences customers in South Australia and Western Australia and connected to multiple deaths.
