Transparency helps build trust, Air India CEO highlights improved performance, new services, network expansion

New Delhi [India]September 7 (Memorial): Air India CEO Campbell Wilson wrote letters to employees, emphasizing the progress of the airline in performance, customer experience and network growth, confirmed the company’s commitment to transparency and cultural transformation again.

“Like all airlines, we encounter some operational scenarios-under our control, and some are not,” CEO wrote, early this year, AI171 in Ahmedabad refers to the crisis he faced after a plane crash.

“When the spotlight is on us, it is very important to present in time, clear and accurate information and accurate context,” he said in his letters spread through e-mail.

Air Air India’s “possible and more transparent than ever in reporting events,” he agreed.

Although this temporarily increased the scope of the news, Air Stressed that the incidence rate is “completely normal” in the context of the scale and size of Air India.

“This transparency will help to create confidence over time. In the short term, it naturally leads to an increase in news scope and more than 1,200 departure every day – almost every minute – almost every minute – may appear too much along the Air India group. However, in the context of our scale and size, the incidence rate is completely normal.”

CEO, allowed the letter, airline operational performance recorded valuable improvements.

“In August, our OTP (time performance), Air India and Vistara 2024 above the average of about 10 ppt, 80%, about 10 ppts passed.” He said.

Customer sensation has increased, added. “Our NPs for August (our Net promoter score) reached a highest level of 36 historical and continued to accelerate from July.”

Other important service metrics, including false luggage rates and the speed of re -merging bags with passengers, have developed.

In order to strengthen the personnel further, Air India CEO said that they allowed the façade team to maintain this to the cabin team and that the facade teams provided e-houses to their flyers in case of lack of service.

“We are trying to expand our pre-line teams to expand this ability to our cabin team, and we have strengthened our pre-line teams to expand this ability to our cabin team and strengthen this ability with the ability to offer a spotlight to customers during the CEO’s letter.”

“These measures reflect the culture and the most important brand values ​​we have built together with advanced metrics: to stay grounded, focus and act with originality and integrity, whether or not someone is watching or not.”

In his letter, he said in his letter that the airline gradually revived the elements of Air India experience such as in -flight magazine, special menus and social media participation.

Air India, Delhi and Jaisalmer on the network front announced uninterrupted flights.

“We are starting uninterrupted flights between October 2025 from October 2025 to March 2026,” CEO, CEO.

He also said that Air India Express (AIX) expanded operations from Chandigarh and Ahmedabad and that Dehradun would be added on September 15th.

“Dehradun will start operations on September 15, AIX’s network will expand to 58 domestic and 17 international destinations.”

AIX added that the International Air Transport Association (IATA) has officially met and strengthens the airline’s commitment to security, service and operational excellence.

In addition, the Airline launched a limited-time promotional sale (2-7 September), offering attractive fees for business class and premium economy on certain short-distance international routes covering South Asia, Southeast Asia and the Middle East. (MOMENT)