Waterstones sorry after readers criticise event ‘overcrowding’

Waterstones apologized after complaining about Booklovers’ “Absolute Chaos” and complaining about the extreme crowd at an activity on Wednesday.

The participants were accepted as “Hell in the Earth” while the bookstore was scattered and potentially insecure, and some social media users “survive” from the activity.

The videos published online showed large crowds in the shop in Piccadilly in the center of London, and long queues climbed up the stairs and went out on the street.

Library chain Published on X He said, “I am really sad to hear negative experiences” and the BBC’s safety was never “at risk”.

Kellie Greenhalgh said it was “extremely busy” when readers came to the store for the annual event where readers meet with authors, access to early copies of books and participated in panels and workshops.

However, while there were hundreds of participants, he said that there were no staff to give instructions or help.

“I haven’t seen a single member of Waterstones or a single member of the event staff.” He said.

“All of the queues were on the stairs, all in front of the elevators.”

The 33 -year -old boy said he was line up for an hour and a half to reach a stop: “I was swinging and I didn’t feel better than heat and stress”.

“A writer had a panic attack and had to leave.”

Another participant using the crutches, trying to give a book to sign a writer, “hundreds of people stand -to shoulder with shoulder shoulder” remained and overturned twice because of the overcrowded, he said.

35 -year -old Hanna said he was disappointed because such events “a life line to connect with others”, especially for disabled books and the event should be completely ticket, he said.

Some talks were free of charge, while the entrance to the shop was free and the participants said that access was left open to the public.

“There were still those who tried to browse shelves with children or more old people who had no idea about the incident,” Amy White said Amy White. He said.

In the shop, “moving” was impossible, he added and heat “was unbearable because of the amount of human”.

In a statement published late in X on Thursday, bookstores will “examine and learn from this year to present highly advanced future events”.

In another statement to the BBC, Waterstones added that “unexpectedly high participation leads to very long queues and crowded around its publisher’s tables and signatures”.

“Both the central event team and the shop team were ready along the floors, and the security of our customers was our greatest priority as usual.”

“Unfortunately, we are completely appreciated that it is unusual that some of our visitors can make them feel disturbing or troubled.”