What happened in the 32 hours after a customer told Optus Triple Zero wasn’t working
Thursday, 13:30
A customer is directly contacted with the company to complain that the triple zero call is not working. At this point, Rue said Optus was ında aware of the seriousness of the incident ”.
The first investigations show that Optus does not “deal with these calls as expected” and that the information did not increase quickly.
Rue learns the problem “shortly after” this call.
Thursday, 13:50
Southern Australian police contact the company and reported that the triple zero call was not working. At this point, optus stops upgrade and tries to restore the triple zero service.
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Rue, “the police and the other regulators we have experienced and the state institutions and departments, such as relevant stakeholders,” he said.
Thursday evening
Optus starts welfare controls on those who try to communicate with emergency services during the deduction. Rue said that the gap between the calls and prosperity controls was “because of the complexity of the withdrawal of registrations from the network.
Refer to everyone who tries to look for a line of welfare controls. If they cannot communicate with them, the optus calls the “related police in the state .. During welfare controls, Optus is informed of the deaths in three digits, either people who try to call someone in triple zero or acquaintances.
Optus begins to inform “state institutions and departments – – but not about any death, but not only about interruption. Czechs continue on Friday morning.
Friday, time is uncertain
At an unknown time, Optus informs the Board of Directors, Australian Communication and Media Authority, the Federal Government and other organs about the deaths.
Southern Australian Prime Minister Peter Malinauskas calls Rue to ask for the incident. He said on Saturday that the Premier Optus was not only suburbs, but not only suburbs.
Friday, 17:30
Optus calls for a press conference in a short time and apologizes for deaths – 28 hours after learning the problem of the management, 32 hours after the communication center received its first call for the problem, and about 41 hours after the start of raising the firewall.
Some state institutions, including senior Southern Australian government officials, hear problems for the first time through the press conference. Rue said that the “late notification” conference to the premiere of South Australia and Western Australia and the Prime Minister of the Northern Region was “roughly at the same time”.
Rue said, “I spent the day confirming the facts and I wanted to be sure of the facts. [were accurate] Before informing the relevant agencies ”.
Saturday, 13:00
Federal Communication Minister Annika Wells, Optus “these foundations can not do the right,” he said.
“Optus disappointed the Australians when they needed the most, or he says. “Australians have all kinds of rights that Optus cannot do these foundations correctly.”
Saturday, 15:20
At a second press conference, Rue said it would provide daily updates in the epic. In response to a question, he says he doesn’t believe there’s more deaths.
Saturday, 16:00
Western Australian Prime Minister Roger Cook said that a fourth person died as a result of call failures: 49 years old from Perth. Death is discovered after welfare controls by WA police. Optus does not immediately answer questions about the fourth death.
He says he feels “cynical ında about the timeline provided by Optus. “I hope the timeline is more investigated by ACMA.”
Saturday, 17:45
In a new statement, Rue confirmed the news that a fourth person had died.
“I am very sorry for this further news and expand my sincere condolences to the person and friends of the person.”
