£200 private health check gave incorrect blood pressure but I was denied a refund: SALLY SORTS IT

In September, I made a private health assessment with Bluecrest Wellness.

199 The results of my control contained a blood pressure measurement emphasized with a red flag and an interpretation of an increase in heart disease and stroke risk.

I thought I could have paralyzed at any time, so my daughter, a nurse, trembled with shock for three hours until she came to see me. He read the report and told me that the result was impossible and that Bluecrest had to know before sending me.

The upper figure was 140 systolic measurement and the bottom was Diastolic 185. The sub -figure can never be higher than the highest figure. Readings taken in my GP surgery at the beginning of 2024 more than 72 130 recorded.

I was expecting a complete repayment due to anxiety, but only £ 50 was offered after the complaint process. Can you help?

DM, Ipswich.

Sally Hamilton Answers: If you’ve tested your blood pressure to get your terrible results, I imagine that it will probably go through the roof.

It is not a calming recipe for a 80 -person woman who has a family heart attack story. I can understand how a scale figure gives you so much fear.

Fortunately, your daughter immediately saw a mistake and tried to secure you. But I wondered why Bluecrest didn’t intervene so quickly and intervened before the document was sent.

It wasn’t just the BP error that upset you. You are not satisfied with the following complaint process – and for more than a decade, when you say that the company you have been customer for a period of time is not satisfied with paying £ 50, it was silent.

In my intervention, BlueCrest was rapidly investigated. He said that the health assessment specialist had fallen wrong number in your report, but that this was corrected within three days and that you were updated.

However, he confirmed that his last letter did not respond to the discontent with the result. The reason for this is that your complaint is closed and if you are not satisfied with the decision, it gives you information about your right to contact the Maintenance Quality Commission.

As a result of your experience, BlueCresst confirmed that he would watch the letters after a complaint was closed. He tells me that your experience leads to improvements in data input procedures.

This involves conducting advanced verification controls to stop the expected and physiologically outdoor results, as in your BP readings.

In addition, your assessment returns the cost of £ 199, offers you more control if you want, and donated £ 50 to the national association to prevent persecution of children with a charity you support.

Openreach is bullying to my 87 -year -old mother

In April, my 87 -year -old mother received a request for a ‘Wayleave Agreement’ about the installation of fiber network cables on a route on a route to supply another customer from my mother Openreach.

There were too many documents to examine and asked me to help me. Three days after the first letter, he received a chase letter, saying that he had not heard of anything.

A week later, one third came, this time he threatened slightly, and a week later, a fourth counseling would take the issue to a court and understand the ‘radio silence’ on his behalf.

My mother couldn’t sleep with anxiety. I want an apology for the bullying approach.

KT, Norfolk.

Sally Hamilton Answers: Openreach is used behind most of the country’s telephone and large band infrastructure and as IT and SKY.

When it is necessary to set up equipment, maintenance or repair into a property such as a private land or a circle block, it is often necessary to obtain permission from those who do not benefit from the service.

This comes in the form of Wayleaves written in legal agreements. It can be surprising for individuals like your mother who has never met before. What can you be registering?

Especially in the hectoring letters sent to your old mother and trying to find more than your sick bed, you have become a victim of lack of response.

You called the number that was printed in the correspondence several times and you just got an answer machine where you left the messages that summarize the situation. You sent it by E -Post, but you did not respond.

After sending the contract signed only on May 5 by e -mail, you heard with an official letter of complaints about how the issue was handled. Now it was Openreach’s Radio silence. You chased for a decision for your complaint, but without responding.

I accept that Openreach’s sending four letters in a row is very appreciated that buyers can struggle to understand what they are being asked for, and who might want to enter your family or friends.

In some cases, it may make sense for a property owner to receive legal advice before signing a Wayleave agreement. Many lawyers did not move as quickly as Openreach expected your mother.

Openreach needed permission because it includes the use of the property to serve another landlord. In these cases, which means payment of approximately 184 pounds for your mother, standard rates or compensation is applied.

But it was a promise of developing an apology and process that was more important for him.

After contacting with Openreach, he responded at lightning speed, sent a group of flowers, sorry and a promising grade.

An Openreach spokesman says: ‘This was very unusual and unfortunate, and we are really sorry to cause such a problem. We would like to thank KT and his mother for their feedback and we sent them a gesture of goodwill. We also use feedback to review and improve our Wayleaves processes. ‘

• Sally’de Sally Hamilton’a yazın, Money Mail, Northcliffe House, 2 Derry Street, Londra W8 W8 5TT veya e -posta Sally@dailymail.co.uk – Telefon numarası, adres ve rahatsız edici organizasyona hitap eden bir notu Sally Hamilton ile konuşma izni veriyor. Please do not send original documents because we do not take responsibility for them. No legal responsibility is accepted by the Daily Mail for the answers given.