Docusign CEO discusses the emerging capabilities of AI startups
00:00 Speaker A
How concerned are you about what OpenAI is doing with Chat GPT and how it’s starting to move into other industries?
00:09 Speaker B
As you know, Open AI is a very important partner for us. Much of our AI is built on top of these and other leading LLM models. I mean, what they’re showing is it’s pretty well known that this is an internal demo. You all know that you can put a document into a consumer GPT engine and get a summary and answers to some questions about the document. I think it’s table stakes. What we do is ensure that you get your entire contract library and give you context around it. This gives us a huge data advantage because we already have over 100 million private consent deals and we run AI on that, which meaningfully improves the accuracy of the answers. We understand workflows end to end. This gives us additional context and allows us to deploy agents like I mentioned above. And finally, of course, there is the equation of trust and security. Many large corporations, government agencies and non-profit organizations trust us to fulfill their agreements. Agreements are sensitive. This is the most important data a company has, and I think these three factors position us very well to help bring AI to deals.
01:32 Speaker A
The speed of OpenAI is the speed of launching new products, updating models, etc. is moving in the direction. How has this changed how you think about your product roadmap for next year and even in terms of the speed of execution of that roadmap?
01:50 Speaker B
You know, this is the fastest pace of technology development I’ve experienced in my decades in technology. That’s why you have to be on guard. We’re trying to take full advantage of the incredible investments made by OpenAI, Google, Microsoft, Tropic, and others, as well as data center distributors and Nvidia’s of the world. It’s an incredible time to leverage all these investments and build entirely new workflows and insights for companies on top of it. And you need to pay attention 6 to 12 months out because capabilities change so quickly that if you just build on what’s available today, you’ll miss the next turn.
02:44 Speaker A
What’s next for DocuSign?
02:48 Speaker B
It really brings this end-to-end package for deals. First of all, we want to be the recording system of agreements. Ultimately, I think we want to be the action system. We want to help you take action on your ongoing or completed contracts. We’re doing this, I think Doy will be in a very good position in the long run.
