Pennsylvania 911 service disruption: Emergency response faces outage

Pennsylvania’s emergency response system faced a major test on Friday, because the authorities reported intermittent failures throughout the 911 service, and millions of residents left unreliable access to help in a crisis. First, at around 14.00, the deterioration, the authorities of the state’s life line police, fire and medical services to keep open a warning, press conferences and technical problems triggered the rush.

The problem missed important data, such as the location or phone number of the caller, when the next generation 911 system, the state’s modern emergency call network, began to quit calls, some never reached the shipping centers, others. The problem was first marked in Delaware County, but rapidly spread, and the districts in Pennsylvania reported similar problems.

Pennsylvania Emergency Management Agency (PEMA) Director Randy Padfield said at a press conference that the situation was “an anomalia için for the system that has previously performed perfectly during high stressful events such as severe weather. Padfield, currently, our teams, public security answers or 911 centers and the next GEE 911 service provider, the system monitoring and the system at this point continues to have some intermittent connection problems, “he said.
Attention abundant, authorities, residents of the residents of a wireless emergency warning and emergency warning system by sending a message by sending 911 to use alternative methods to reach help.

Governor Josh Shapiro went to social media to secure Pennsylvanians:

“We are trying to restore the full service as quickly as possible. Meanwhile – follow the instructions of calm, PEMA and local authorities and do not call 911 for any reason other than emergencies,” he said.

What to do in residents?

Despite technical problems, most of the 911 calls continued, and the authorities called on to continue to use 911 in emergencies. However, if a call failed, it was instructed to communicate with local 911 centers using the non -emergency seven -digit line or to check the social media for updates. “If they test the system and close the phone, it is considered a abandoned call. 911 centers should go back and investigate this call. So we want the cooperation of the people.” Authorities directed a cyber attack or a new software update as criminals. Instead, Padfield suggested that the problem could be caused by an external problem that manages the network for the state with a software failure, hardware fault or third -party provider. Both the state and the seller technical teams, the problem to determine and solve the problem actively.