Two blind women say they became only passengers on Southwest flight after airline 'forgot about' them
Two blind women from Florida have recently discovered that they are the only passengers on Southwest Airlines flights from New Orleans to Orlando, and said the company should develop the way of communicating with disabled passengers.
Sherri Brun and Camille Tate were traveling together in Southwest 2637, which was scheduled to leave New Orleans on July 14th. After a delay of about five hours, the two friends finally got on their flights, just to discover that they were only two people on the plane. FOX 35 reported.
During the dramatic Southwest Nositive passengers flew from their seats’
“On this flight, you are only two people because they forgot you, Bur Brun said to two women.
Brun and Tate said that they expect Southwest’s application for updates and expected from the assigned doors. However, almost all other passengers were re -reserved on a separate southwest flight that had previously separated from a close door to Orlando.
Accordingly The US Department of Transport should provide rapid and effective communication for passengers with visual disorders during amendment of the law within the air carrier access law, especially during delays or re -reservations and boarding changes.
Brun and Tate said that this need was far from being met. “Nobody told us a word about another flight,” Brun said. “We were just waiting for the door, we were checking the application like everyone else.”
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“There should be some improvements when they communicate with their passengers, especially with disabled ones.” He said.
In a Southwest spokesman, we have seen wrong accounts, “We have forgotten two customers’ or that we have sent a plane to buy them.” “None of this is not like that.… Customers are planned on 2637 flights. Although it was almost five hours late that day, the same flight numbers remained.”
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Southwest said it offers a $ 100 travel voucher for each of them as compensation for delay.
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Imiz We apologize for the discomfort, S Southwest said Fox News Digital. “Southwest is always looking for ways to improve our customers’ travel experiences, and we are active in the airline industry to share the best practices about how to meet disabled passengers in the best way.”
