‘Over 1,200 departures every single day’: Air India CEO Campbell Wilson says incidence rate entirely normal
Campbell Wilson, Air India CEO in the midst of events containing some of the company’s aircraft in recent months, said that “the incidence rate is completely normal”, given the size and scale of the TATA group carrier.
Air India CEO said in a message to its staff on September 5th, a mixture of routinely controlled and uncontrollable operational scenarios. However, he emphasized the need for transparency by saying that Air India has increased its efforts to stay transparent for its customers.
“In the short term, it naturally leads to an increase in news, and every day – about one minute – every day – every day of the Air India group – may seem too much. However, in the context of our scale and size, the incidence rate is completely normal,” he said.
Air India CEO said its company has been more transparent in recent days than normal.
“When the spotlight is on us, it is very important to provide timely, clear and accurate information and correct context. Therefore, we have been more transparent than usual in reporting events and events in recent weeks,” he said.
Air India’s e-voucher plan
Air India CEO and MD Campbell Wilson, on September 5 in his message, the company, for example, the use of the luggage, for example, if the service interruption occurs, the authority to publish e-vouchers, he said.
The airline plans to expand this power to the cabin team.
“We are trying to expand this ability to our cabin team, which allows them to provide on -site solutions to customers during their journey.” He said.
“These measures, together with advanced metrics, reflect the culture and the most important brand values we built: to stay grounded, focus and act with originality and honesty, whether or not someone is watching or not,” Wilson added.
Air India Express, Air India and Air India Group, is flying more than 1,200 flights per day.
Air India, a TATA group, re -calibrates the operations of the Boeing 787 Dreamliner, who killed 260 people on June 12, after the deadly Ahmedabad plane crash and takes steps to increase the reliability of the aircraft.
