DGCA on compensation for passengers affected during IndiGo flight disruptions
Passengers are entitled to compensation under DGCA Civil Aviation Requirements (CAR) Part 3, Series M, Part IV, which mandates facilities for passengers affected by boarding denials, cancellations and delays.
Civil aviation regulator Directorate General of Civil Aviation (DGCA) said it is actively in touch with IndiGo Airlines regarding compensation for passengers affected by significant operational disruptions between December 3 and 5, 2025. The airline regulator said in a press release that IndiGo has confirmed that all refunds for flight cancellations during the specified period have been fully processed and refunded to the original payment method.
Passengers are entitled to compensation under DGCA Civil Aviation Requirements (CAR) Part 3, Series M, Part IV, which mandates facilities for passengers affected by boarding denials, cancellations and delays, the press release said. Passengers whose flights are canceled within 24 hours of scheduled departure may, where appropriate, seek additional compensation through a special link provided by the airline.
As an additional support measure, DGCA said IndiGo has implemented a ‘Move of Care (GoC)’ to the affected passengers, i.e. two travel vouchers worth INR 5,000 each (total value INR 10,000) with 12 months validity have been provided. It applies to passengers whose flights were canceled or delayed by more than three hours during the affected period.
According to the press release, passengers can check their eligibility and submit their details for these vouchers through a special link on the IndiGo website. A full list of available flights is also available online. DGCA has advised all passengers to ensure that correct contact details are provided at the time of booking to facilitate timely communication regarding schedule changes and assistance.
Press note on refunds and compensation for passengers affected by Indigo’s operational disruptions from 3 to 5 December 25
Imp Links:
Eligibility for Compensation https://t.co/FVXEWXoQot
Submission of Details https://t.co/FdGdQmsLAY
List of Flights Covered https://t.co/ks5u0wBVaO pic.twitter.com/adjmIb1nth— DGCA (@DGCAIndia) January 16, 2026
