German tourist unable to secure sun lounge for his family sues tour operator, paid out almost $1500
A man who couldn’t find a sunbed on holiday received compensation of approximately $1,500.
The German tourist was visiting Kos, an island of Greece, with his family on a package deal in 2024.
Although there is a no-reservation policy for sunbeds, the man claimed he spent around 20 minutes each day looking for a sunbed for his family, despite waking up at 6am.
He said other guests used towels to reserve chairs. As a result, she said, her children were forced to sleep on the floor.
He filed a lawsuit against the tour operator for allowing the reservation system, claiming that the tour operator did not enforce the reservation ban and did not confront the guests participating in this practice.
The trip initially cost the family 7,186 euros ($11,684.90) for the man, his wife and their two children.
A district court in Hanover, Germany, sided with the tourist and ruled that the family deserved a higher refund than the 350 euros already paid.
The judge increased the refund amount to 900 euros ($1463.54) because the package holiday was “defective”. BBC.
They said that although the tour operator does not own the hotel, it has a responsibility to ensure a reasonable amount of sunbeds are available for guests.
