Government launches water ombudsman to boost consumer protection
Customers will be given stronger protection against water companies within the scope of plans to recover confidence in the surrounded industry.
Steve Reed is building a new water ombudsman with legal powers to solve disputes rather than the existing voluntary system, which is thought to be a lack of teeth.
Environmental Secretary, increasing anger in bad service, increasing bills and the pollution of the UK’s waterways in the midst of the pollution of the water arrangement in a generation of the biggest revision begins.
On Sunday, at the end of a decade, he promised to reduce the pollution in the rivers of England and completely eliminated until 2035.
And on Monday, it will summarize the latest changes that will expand the Consumer Council’s role for water (CCW) and create a legally binding consumer supervision and make the sector suitable for other public services.
Ombudsman will provide a single contact point for consumers with complaints, instead of leaving them uncertain about where to go.
The Ministry of Environment, Food and Rural Affairs said that the new guard dog will “re -establish partnership” among water companies and consumers.
In May, a survey conducted by CCW said that confidence in water companies reached a new low level and that less than two -thirds of people made value for money.
Only 53 percent, even before the effect of an increase of 26 percent in the invoices that came into force in April, they thought they were accused of water companies.
The new Ombudsman is part of Mr. Reed’s wider plans for the water industry’s “root and branch reform”, with a major examination of the sector on Monday.
After the publication of the investigation is expected to say: “The water industry has been broken. Our rivers, lakes and seas are polluted by sewage at record levels.
“Water pipes were left to continue to be abandoned. Rising water invoices are forcing family financing.
“The latest report of the Independent Water Commission of Sir Jon Cunliffe offers solutions to correct our broken regulatory system, so that the failures of the past can never happen again.”
The key advice is expected to scrape WAT and create a new regulator that can include CCW’s work.
On Sunday, Mr. Reed promised to make Britain’s rivers cleaner since the records of records began with an investment of 104 billion pounds to rebuild the crumbled sewage pipes of the country.
By talking to BBCs Sunday with Laura KuensbergMr. Reed said the Labor Party would open a “water revolution ör in response to Sir Jon’s review.
He promised that the leaked pipes and the crumbled infrastructure costs the taxpayers cost tens of billions of pounds and that the party would try to completely eliminate sewage pollution in rivers until 2035.
And since the Wat speculation will be scrapped, the water editor said that he was “failing everyone”.
Orum I make an absolute commitment and I am determined to deliver it.
“I assume that I am still lucky enough to be in the same job in five years, then I would like to sit with you and point out to places like wintermere and see how clean they are from today.”
When asked if he will put his job in line, “politicians say we will come and do something. Of course, if we do it, we must even work.”
